Systems & Maintenance Hub Engineer

• Proactively identify opportunities to streamline services, consolidate 3rd-party suppliers, and reduce technical debt across the Global IT Framework
• Participate in the Hub Owner Collaboration Forum to ensure Manchester’s local practices align with (and influence) global standards
• Move beyond reactive fixes to manage systemic health—including rigorous backup management, patch cycles, and lifecycle planning
• Act as the technical anchor for the local team, providing "on-the-job" coaching to junior staff during complex troubleshooting
• Oversee the remaining physical footprint, including firewalls, access points, switches, and virtual servers (VMs)
• Act as the primary interface for 3rd-party specialists
• Oversee IT assets, including laptop provisioning, mobile contracts, and hardware warranties, ensuring the inventory is optimized for cost and performance
• Execute necessary out-of-hours updates (e.g., server patching) to minimize impact
• Investigate and resolve security-related incidents in collaboration with the Information Security Manager
• Support ISO/Audit activities by ensuring all managed systems and controls are documented and followed correctly
• Maintain and update critical environment records, including network diagrams (LAN/WAN/WLAN), IP ranges, and VLAN configurations
• Ensure backup and DR protocols are documented, regularly tested, and updated

• Expert-level administration of Active Directory and Microsoft 365 (including SharePoint and Azure AD)
• Strong grasp of networking fundamentals, such as: TCP/IP, DNS, DHCP, VPN, and Firewall administration
• Experience with server virtualization and backup solutions (SAN/NAS)
• Familiarity with Windows deployment automation and mobile platforms (iOS/Android)
• Ability to solve complex problems independently within agreed timeframes
• Ability to apply best practice to align the Maintenance Hub’s activities with wider organizational goals and business growth
• Ability to explain high-level technical concepts to non-technical users and build strong relationships with global stakeholders

Familiarity with Windows deployment automation and mobile platforms (iOS/Android) is a plus

• Performance-based bonuses or commission
• Paid holiday
• Private healthcare
• Private dental care
• Life assurance
• Pension
• Retail discounts
• Monthly wellbeing activities