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Systems & Maintenance Hub Engineer

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HSO

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Location:
United Kingdom , Sale, Manchester

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

Joining our Internal Systems team, you will act as the technical and operational engineer for our UK team and our Global Maintenance Hub. You will manage the "health" of our IT systems, proactively identifying opportunities to consolidate vendors and services. While our Manchester footprint is evolving toward a cloud-hybrid model, you will ensure local business continuity and provide a vital support anchor for our junior team members. We are looking for someone with a drive to continuously improve, and we are happy to support you if you have the core technical experience and the aptitude to grow into these broader responsibilities.

Job Responsibility:

  • Proactively identify opportunities to streamline services, consolidate 3rd-party suppliers, and reduce technical debt across the Global IT Framework
  • Participate in the Hub Owner Collaboration Forum to ensure Manchester’s local practices align with (and influence) global standards
  • Move beyond reactive fixes to manage systemic health—including rigorous backup management, patch cycles, and lifecycle planning
  • Act as the technical anchor for the local team, providing "on-the-job" coaching to junior staff during complex troubleshooting
  • Oversee the remaining physical footprint, including firewalls, access points, switches, and virtual servers (VMs)
  • Act as the primary interface for 3rd-party specialists
  • Oversee IT assets, including laptop provisioning, mobile contracts, and hardware warranties, ensuring the inventory is optimized for cost and performance
  • Execute necessary out-of-hours updates (e.g., server patching) to minimize impact
  • Investigate and resolve security-related incidents in collaboration with the Information Security Manager
  • Support ISO/Audit activities by ensuring all managed systems and controls are documented and followed correctly
  • Maintain and update critical environment records, including network diagrams (LAN/WAN/WLAN), IP ranges, and VLAN configurations
  • Ensure backup and DR protocols are documented, regularly tested, and updated

Requirements:

  • Expert-level administration of Active Directory and Microsoft 365 (including SharePoint and Azure AD)
  • Strong grasp of networking fundamentals, such as: TCP/IP, DNS, DHCP, VPN, and Firewall administration
  • Experience with server virtualization and backup solutions (SAN/NAS)
  • Familiarity with Windows deployment automation and mobile platforms (iOS/Android)
  • Ability to solve complex problems independently within agreed timeframes
  • Ability to apply best practice to align the Maintenance Hub’s activities with wider organizational goals and business growth
  • Ability to explain high-level technical concepts to non-technical users and build strong relationships with global stakeholders

Nice to have:

Familiarity with Windows deployment automation and mobile platforms (iOS/Android) is a plus

What we offer:
  • Performance-based bonuses or commission
  • Paid holiday
  • Private healthcare
  • Private dental care
  • Life assurance
  • Pension
  • Retail discounts
  • Monthly wellbeing activities

Additional Information:

Job Posted:
March 19, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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