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We are looking to appoint a Systems Lead to conduct a comprehensive review of our operational infrastructure, identifying opportunities to improve efficiency, reduce cost and strengthen digital capability. Every pound we raise should go as far as possible towards our mission, and this role is central to making that happen. Over six months you will assess our current systems and processes – including our CRM platform, and deliver clear, actionable recommendations with a phased roadmap for delivery. We aren’t looking for a “big budget” solution. We need someone who can work within the constraints of a non-profit budget to find creative ways to squash bugs, bridge gaps between fragmented systems, and streamline how our team works helping us create a smarter, more cost-effective way to make a difference.
Job Responsibility:
System Mapping: Map all core organisational systems and how they interact
Identify duplication, inefficiencies and gaps
Assess data flows and integration points
Work with teams across the organisation to understand workflows, gather requirements, and build buy-in for change
Identify whether optimisation or replacement systems are required
Provide a market assessment researching options, engaging with suppliers/potential suppliers where appropriate and develop high level costings and implementation considerations
Produce a clear prioritised report and phased implementation roadmap
Ensure recommendations are proportionate and aligned to the charities capacity
Deliver outputs within a six month timeframe
Requirements:
Proven experience in reviewing and improving business systems or digital infrastructure
Experience working with or reviewing CRM systems
Strong analytical and problem solving skills
Excellent stakeholder engagement skill
Experience in delivering short term review or transformation projects
Nice to have:
Direct experience with charity systems
Experience managing or supporting systems migrations
What we offer:
32 days holiday (including Bank Holidays) with extra for long service and after your first years’ service, you’ll get your birthday off