Systems Integration Specialist

• Provide 2nd and 3rd level support for critical and non-critical automotive production applications
• Maintain, control, and support applications on production lines
• Perform technical support and maintenance activities
• Work with client's processes (incident, problem, change management)
• Communicate and work closely with users and the client
• Participate in daily team meetings and occasional client meetings
• Perform problem analysis and documentation
• Perform root cause analysis
• Perform source code analysis
• Create bug fixes, releases, and upgrades for applications
• Occasionally configure and optimize the application and infrastructure
• Monitor and respond to open tickets submitted through an incident management system
• Troubleshoot and escalate unresolved alerts
• Prioritize and handle service requests and incidents
• Progress issues and provide relevant information for troubleshooting
• Identify opportunities for process improvement and contribute to departmental initiatives
• Improve and document technical processes around application support (using Confluence)
• Work collaboratively with Account Managers on change requests, managing issues, and establishing priorities
• Handle late night and weekend emergency support as required
• Resolve system problems during non-business hours or backlogs by providing off-hours support
• Ensure the performance of daily health checks of the applications, scripts, and infrastructure by support team
• Develop scripts and work with team to automate repeatable manual tasks
• Lead the team and clarify their technical queries on Mainframe technologies
• Report and present to client
• Act as Single Point of Contact for the team

• Must possess hands-on experience working in an applications production support/application development environment
• Possess detailed knowledge of multiple systems and an in-depth understanding of their functionality to troubleshoot and resolve applications tickets
• Expertise in COBOL and JCL
• Experience with IBM WebSphere MQ
• Experience with DB2
• Good communication skills
• Ability to work in shifts and provide on-call support
• Ability to lead a team and clarify technical queries on Mainframe technologies

German language skills (ability to read, write, and speak)