Job Description
We are currently seeking a Systems Integration Specialist-VDI to join our team in Noida, Uttar Pradesh (IN-UP), India (IN). Job Description Responsibilities Support on all escalated incidents from lower levels of support. Tasks and alert management. Respond to critical monitoring alerts including server alerts and system outages. Assess and implement complex VDI / App Delivery Virtualization projects using various technologies Support complex system configurations and standards for Citrix, VMware and MS Hyper-V platforms Supports his/her team when technical issues rise in his/her scope of expertise. Develop repeatable standards and implementation processes to ensure product uniformity and quality Directly interact with clients, account managers, and peers in support of complex VDI/ App Delivery environments Apply best practices, strategies, methodologies, and approaches to large scale projects Create and maintain support documentation, work instructions and knowledge base articles Is aware of the organizational and account structure so that he/she anticipates interrelationships within the organization. Is available and able to drive high severity incidents that occur within the scope of their role Participate in 24/7 on-call rotation Adhere to the Change Management and other ITIL processes. Accurate ticket documentation of the support request and troubleshooting steps taken Required Skills 5+ years of IT infrastructure technical implementation experience required 5+ years of engineering and/or support experience related to x86 technical offerings such as VMware, Microsoft, and Citrix. Advanced and proven track record of engineering and supporting highly available Citrix environments involving Citrix Virtual Apps and Desktops and/or Citrix DaaS. (CCA highly preferred). 3+ years of experience with Azure Virtual Desktop. Basic knowledge of storage subsystems. Server hardware fundamentals Basic technical knowledge on on-premise hypervisors (vSphere, XenServer, Microsoft Hyper-V) and SQL (VCA VMware Certified Associate highly preferred). Extensive skills with Windows Networking, Active Directory, and profile management. Thorough understanding of enterprise datacenter technologies including Networking, Security, TCP/IP, SAN and NAS, physical datacenter practices Demonstrated ability to assess, implement and troubleshoot IT Infrastructure systems and configurations in the designated practice using procedures, scripts, and templates. Demonstrated engineering expertise (gather requirements, problem solve and recommend) in mid-sized customer environments Demonstrated ability to achieve a high level of Customer Satisfaction on all engineering engagements Respect deadlines and procedures agreed at team level or with the customer Ability to listen, learn and improve Excellent English skills, both written and verbal Nice to have: Windows 365, AWS Workspaces.
