Systems Integration Specialist Advisor Job at NTT DATA (Noida)

Job Description

The VDI Systems Integration Specialist Advisor is a seasoned professional with a proven track record of relying on their innovation, creativity, technical prowess and leadership skills to deliver robust, efficient and stable solutions to their clients. The Advisor is a resource who has demonstrable experience supporting and managing large enterprise environments. Applicants should be highly motivated, technology driven, possess strong communications skills, can develop strong cross-group collaboration and are willing to take on the challenge of dealing with ambiguity. Candidates should also have a broad understanding of both server and desktop / application virtualization.

Job Responsibility

Act as an escalation point for all support-related activities
Coordinates technical activities on specific accounts and ensures KPI and deadlines are met
Design and implement complex VDI / App Delivery Virtualization projects using various technologies
Support complex system configurations and standards for Citrix, VMware and MS Hyper-V platforms
Supports his/her team when technical issues rise in his/her scope of expertise
Develop repeatable standards and implementation processes to ensure product uniformity and quality
Directly interact with clients, account managers, and peers in support of complex VDI/ App Delivery environments
Apply best practices, strategies, methodologies, and approaches to large scale projects
Create and maintain support documentation, work instructions and knowledge base articles
Facilitates collaboration and information sharing team
Motivates, encourage team collaboration and sharing of best practices
Fosters innovation mindset
Focus on automation and optimization of resources to improve efficiency
Is available and able to drive high severity incidents that occur within the scope of their role
Participate in 24/7 on-call rotation
Adhere to the Change Management and other ITIL processes
Accurate ticket documentation of the support request and troubleshooting steps taken

Requirements

7+ years of IT infrastructure technical implementation experience required
7+ years of engineering and/or support experience related to x86 technical offerings such as VMware, Microsoft, and Citrix
Advanced and proven track record of engineering and supporting highly available Citrix environments involving Citrix Virtual Apps and Desktops and/or Citrix DaaS (CCA highly preferred)
5+ years of experience with Azure Virtual Desktop
Technical knowledge of storage subsystems
Server hardware fundamentals
In-depth technical knowledge on on-premise hypervisors (vSphere, XenServer, Microsoft Hyper-V) and SQL (VCP VMware Certified Professional highly preferred)
Thorough understanding of enterprise datacenter technologies including Networking, Security, TCP/IP, SAN and NAS, physical datacenter practices
Extensive skills with Windows Networking, Active Directory, and profile management
Thorough understanding of enterprise datacenter technologies including Networking, Security, TCP/IP, SAN and NAS, physical datacenter practices
Demonstrated ability to assess, implement and troubleshoot IT Infrastructure systems and configurations in the designated practice using procedures, scripts, and templates
Demonstrated engineering expertise (requirements gathering, problem solving and recommendations) in large and complex customer environments
Demonstrated ability to achieve a high level of Customer Satisfaction on all engineering engagements
Respect deadlines and procedures agreed at team level or with the customer
Ability to listen, learn and improve
Organizational skills and ability to work on multiple projects and/or assignment simultaneously
Excellent English skills, both written and verbal
Cloud solutions or certifications Azure/AWS is considered an advantage (AZ-104, AZ-140, AWS Certified SysOps Administrator – Associate, AWS Certified Solutions Architect – Associate)

Nice to have

Windows 365
AWS Workspaces
Nerdio
iGEL

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Systems Integration Specialist Advisor

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