Systems Integration Senior Specialist Job at NTT DATA (Any NTT location)

Job Responsibility

Act as primary L2 technical support contact for Calypso incidents and service requests
Triage incoming tickets, reproduce issues, and apply documented recovery steps to restore service per SLA
Perform root-cause analysis (RCA) for recurring incidents and propose permanent fixes or mitigations
Conduct Java-level debugging where appropriate: analyze logs
Escalate to Level 3 / Development when fixes require code changes, providing detailed technical analysis, reproducible test cases, and impact assessment
Execute database queries (SQL) and perform configuration checks on Calypso modules and middleware
Monitor application health, perform basic system checks (processes, services, JVM metrics), and coordinate with infrastructure or ops teams for system-level remediation
Work within an ITSM tool (Ivanti) to update tickets, communicate status to stakeholders, and document remediation steps
Participate in on-call rotations and follow incident management procedures for major incidents
Update and maintain runbooks, knowledge base articles, and playbooks for common issues and recovery sequences
Communicate clearly with customers — provide timely updates, manage expectations, and ensure post-incident follow-up

Hands-on experience with Calypso (front-to-back processing, common modules relevant to your environment: e.g., Treasury, Derivatives, Collateral, Confirmations)
Strong Java debugging skills
Solid SQL skills and experience with RDBMS (Oracle, PostgreSQL, SQL Server) for data investigation and minor fixes. (Basic SQL query required like)
Comfort with Linux/Unix command line for log collection
Experience with ITSM tool 'Ivanti Neurons' for incident and change management
Strong customer-facing communication skills and ability to explain technical issues to non-technical stakeholders
Analytical and structured problem-solving approach
Ability to work under pressure during incidents while maintaining accuracy
Team-oriented: coordinate cross-functional teams (L1, L3, Dev, Ops, Business)
Good documentation skills and attention to detail