Systems Integration Senior Analyst

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Systems Integration Senior Analyst to join our team in Aguascalientes, Aguascalientes (MX-AGU), Mexico (MX). Experience: Overall 5+ years ServiceNow: 2+ Years The ServiceNow System Administrator will maintain the stability and usability of the ServiceNow platform by performing application maintenance, managing support for incidents related to ServiceNow applications, and contributing to ServiceNow software releases by delivering configuration tasks and features Responsibilities: ••Responsible for Upgrades and update set movements to higher environments •First point of contact to address reported issues with the operation of the ServiceNow platform. •Day to day administration of the ServiceNow system including adding Users, Groups and Roles ensuring that these conform to the agreed standards for access to the platform. •Adheres to existing platform governance process for support, maintenance and agreed SLAs. •Monitor work queue and work with teams to resolve support issues in the ServiceNow platform. •Monitor Health, usage and overall compliance of ServiceNow and its applications. •Create reports and dashboards as required and schedule reports for distribution as needed. •Create clear and concise documentation utilizing the knowledgebase module within ServiceNow around known issues or workarounds. •Own and lead troubleshooting issues identifying the root cause and working with developers / architect to address issues in a timely manner as required. •Participating proactively in daily stand-up meetings, story grooming sessions, team retrospectives. Also suggesting and implementing improvements. •Ensure adherence to quality standards and attainment of project deliverables Minimum Certifications: 1. ServiceNow Admin 2. ITIL Foundation(V3/V4)