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Systems Integration Senior Analyst

India, Noida · Job Posted March 20, 2026
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Job Description

The Senior Systems Integration Analyst will oversee Major Incident Management, ensuring effective communication and resolution of critical incidents. The role requires a minimum of 7 years of experience in incident management, with a strong focus on stakeholder communication and problem resolution. Candidates should possess skills in incident classification and root cause analysis. This position offers an opportunity to lead bridge calls and improve incident management processes.

Job Responsibility

  • Oversee Major Incident Management
  • Establish and communicate definition of a Critical Incident
  • Maintain Distribution/Paging lists for bridge call notification
  • Establish and communicate notification timelines
  • Approve criteria for Major Incident Management support requirements
  • Establish and communicate Major Incident Management details
  • Identify the Incident/Service disruption and impact
  • Classify the incident
  • Notification/Escalation to Stakeholders/Senior Management
  • Incident Command and Co-ordination
  • Determine proper MIM actions for Incident resolution
  • Disseminate initial communication
  • Convey bridge calls
  • Provide bridge call leadership and orchestration
  • Perform ongoing communication/provide regular updates until Incident resolution
  • Review and action process compliance reporting
  • Work with Problem Manager to verify the proper generation of Problem record upon resolution and restoration of Service

Requirements

  • Minimum of 7 years of experience in incident management
  • Strong focus on stakeholder communication and problem resolution
  • Skills in incident classification and root cause analysis

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