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The Senior Systems Integration Analyst will oversee Major Incident Management, ensuring effective communication and resolution of critical incidents. The role requires a minimum of 7 years of experience in incident management, with a strong focus on stakeholder communication and problem resolution. Candidates should possess skills in incident classification and root cause analysis. This position offers an opportunity to lead bridge calls and improve incident management processes.
Job Responsibility:
Oversee Major Incident Management
Establish and communicate definition of a Critical Incident
Maintain Distribution/Paging lists for bridge call notification
Establish and communicate notification timelines
Approve criteria for Major Incident Management support requirements
Establish and communicate Major Incident Management details
Identify the Incident/Service disruption and impact
Classify the incident
Notification/Escalation to Stakeholders/Senior Management
Incident Command and Co-ordination
Determine proper MIM actions for Incident resolution
Disseminate initial communication
Convey bridge calls
Provide bridge call leadership and orchestration
Perform ongoing communication/provide regular updates until Incident resolution
Review and action process compliance reporting
Work with Problem Manager to verify the proper generation of Problem record upon resolution and restoration of Service
Requirements:
Minimum of 7 years of experience in incident management
Strong focus on stakeholder communication and problem resolution
Skills in incident classification and root cause analysis