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The Systems Integration Senior Analyst will manage and support critical enterprise applications, ensuring smooth operations and compliance with security standards.
Job Responsibility:
Provide end-to-end support for enterprise tools including JIRA, GitHub, Workfront, Kronos, MetricStream (GRC), and Azure DevOps
Perform patching, version upgrades, and maintenance of supported applications
Support deployment activities for Run applications, ensuring adherence to change management processes
Monitor application health and proactively address performance or availability issues
Collaborate with development and infrastructure teams to troubleshoot and resolve incidents within SLA timelines
Maintain documentation for configurations, patches, and operational procedures
Ensure compliance with security standards and governance policies
Provide customer-focused support and timely communication during incidents and planned maintenance
Participate in on-call rotations and provide after-hours support when required
Requirements:
3+ years in Tech Operations or Application Support roles
Hands-on experience with JIRA, GitHub, and Azure DevOps
Strong understanding of patching, software version management, and deployment processes
Familiarity with cloud environments (AWS/Azure) and CI/CD pipelines
Expertise in application administration and troubleshooting
Knowledge of ITIL processes and SLA adherence
Strong understanding of security and compliance practices
Excellent communication and collaboration skills
Ability to work in a fast-paced environment and adapt to changing priorities
Willingness to provide support during off-hours and weekends as needed
Nice to have:
Experience with GRC platforms like MetricStream
Knowledge of Agile and DevOps practices
Exposure to automation tools for patching and deployments