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The Manager, Systems Infrastructure leads the operations, reliability, and modernization of enterprise systems across hybrid cloud and on-premise environments. This role is responsible for directory services, server and virtualization platforms, endpoint management, cloud productivity services, backup and disaster recovery, and enterprise systems monitoring. The Manager oversees the Systems Infrastructure team, defines domain roadmaps, drives operational excellence, and partners closely with global IT teams across multiple time zones to deliver resilient, secure, and scalable systems. This role will have regular interactions with senior leadership.
Job Responsibility:
Practice safe work habits and comply with all quality, safety, health and environmental policies
Lead, mentor, and develop Systems Infrastructure team members, providing technical direction and performance management
Oversee directory services and identity lifecycle execution in hybrid cloud environments
Manage cloud-based and on-premises systems platforms including compute, storage, virtualization, collaboration, and identity components
Lead endpoint management architecture, configuration standards, compliance, and deployment practices
Oversee system backup, replication, disaster recovery readiness, and periodic testing
Maintain accurate operational documentation including SOPs, diagrams, and system workflows
Accountable for all patching, configuration management, and operational monitoring practices to ensure system health, performance, and availability
Lead system upgrades, cloud integrations, lifecycle replacements, and modernization initiatives
Serve as the advanced escalation point for complex systems-related incidents
coordinate with internal teams and external partners to successfully resolve issues
Manage IT system-related vendors, support contracts, and coordinate with Cactus procurement team
Support IT audits, compliance reviews, and control obligations related to systems infrastructure
Partner with other IT teams to leverage onboarding/offboarding workflows and escalated support requirements
Collaborate with Networking and Security teams to ensure consistent architecture and secure configurations
Work closely with IT Services team to recognize recurring systems issues and drive resolutions
Develop forward-looking domain roadmaps covering systems reliability, automation, and modernization
Coordinate with international teams and support resources across multiple time zones
participate in global operations planning and communication
Perform any other tasks or duties as assigned
Requirements:
Bachelor’s degree in Information Technology, Computer Science, Engineering, or equivalent practical experience
7+ years of progressive experience in systems engineering, cloud systems administration, or infrastructure operations
3+ years in a technical leadership capacity overseeing system platforms or engineering teams
Experience supporting hybrid cloud and on‑premises enterprise environments
Strong understanding of modern cloud and on‑premises systems architecture
Expertise in directory services, identity operations, and secure configuration practices
Proficiency with endpoint management models and enterprise collaboration ecosystems
Knowledge of virtualization, server platforms, storage systems, and disaster recovery practices
Familiarity with security principles, identity protections, and secure system administration
Demonstrated ability to make sound technical and operational decisions under incident and outage conditions
Ability to lead technical projects and balance competing operational priorities
Strong communication, documentation, troubleshooting, and analytical skills
Experience with automation and scripting concepts to streamline systems operations
Ability to work effectively with global teams across multiple time zones
Nice to have:
Cloud certifications (e.g., Microsoft Azure Administrator, Azure Solutions Architect, AWS Solutions Architect, Google Professional Cloud Engineer)
Productivity or identity service certifications (e.g., Microsoft 365 Administrator, Identity & Access Administrator, Okta Certified Professional)
IT service management certification (e.g., ITIL Foundation)