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Victim Support Logo Victim Support · Public Sector

Systems Improvement and Learning Lead

United Kingdom, London 45543.52 GBP / Year · Job Posted May 29, 2026
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Job Description

We are looking for a strategic, values-driven and analytical Systems Improvement & Learning Lead to strengthen the effectiveness, consistency and impact of domestic abuse services across London, ensuring meaningful safeguarding outcomes for victims and survivors. This role is full-time and hybrid, with a minimum of one day per week in the office and occasional travel across London to engage with partners and services.

Job Responsibility

  • Act as a senior point of contact for statutory and voluntary sector partners, providing constructive challenge and system leadership on safeguarding priorities
  • Lead pan-London continuous improvement activity, using data, frontline insight and review learning to drive consistency, quality and impact across services
  • Use system data, frontline insight and survivor narratives to identify risk, challenge ineffective practice and improve outcomes
  • Act as a credible senior partner to statutory and voluntary agencies, providing constructive challenge on safeguarding effectiveness
  • Analyse MARAC practice across London, identifying variation in thresholds, models, decision-making and follow-up, to drive meaningful improvement
  • Ensure MARAC participation is risk-focused and proportionate, promoting effective multi-agency safeguarding action beyond formal meetings
  • Provide operational leadership and line management, ensuring high standards of safeguarding, supervision, wellbeing and professional accountability
  • Champion equity, access and culturally competent practice, addressing systemic barriers to safety

Requirements

  • Proven leadership and relationship-management experience, including delivering through multi-site teams and complex partnerships
  • Strong operational understanding of domestic abuse, safeguarding and homicide-prevention systems, including MARAC, DARDRs and the role of IDVAs
  • Demonstrable ability to analyse complex qualitative and quantitative data to identify systemic risk, learning and missed prevention opportunities
  • Experience translating learning from serious harm or death reviews into credible, practical service improvement
  • Professional confidence and credibility to challenge entrenched practice while maintaining effective working relationships
  • A survivor-centred, trauma-informed approach with a strong commitment to equity, access and cultural competence
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