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Systems Engineering Specialist - EPM & Endpoint

India, Bangalore · Job Posted March 26, 2026
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Job Description

The Systems Engineering Specialist - EPM & Endpoint role focuses on providing advanced operational support for Mobile Device Management (MDM) and Endpoint services. The candidate will manage devices across multiple platforms, troubleshoot issues, and support project execution. A strong understanding of Microsoft Intune and ITIL processes is essential for success in this role.

Job Responsibility

  • Support Mobile Device Management (MDM) and Endpoint services using Microsoft Intune and other UEM tools
  • Manage and support devices across iOS, Android, Windows, and macOS platforms
  • Support MEM, MAM, MCM policies, device enrollment, compliance, and security configurations
  • Provide L1/L2/L3 support based on role scope for endpoint and mobility services
  • Troubleshoot device, application, and policy-related issues
  • Follow ITIL-based incident, problem, and change management processes
  • Support endpoint deployments, upgrades, and onboarding activities
  • Execute tasks related to Windows 10/11 upgrades, Autopilot, and device lifecycle management
  • Assist with automation, documentation, and reporting activities
  • Work closely with team members and cross-functional teams
  • Maintain accurate documentation, SOPs, and knowledge articles
  • Provide regular updates and communicate effectively with stakeholders

Requirements

  • 7–10 years of experience in Endpoint Management and Mobile Device Management services
  • Microsoft Intune / Endpoint Manager / Manage Engine / Ivanti
  • Windows 10/11, iOS, Android, macOS
  • Basic PowerShell scripting
  • Understanding of ITIL processes
  • Strong communication skills

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