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The Systems Engineering Specialist - EPM & Endpoint role focuses on providing advanced operational support for Mobile Device Management (MDM) and Endpoint services. The candidate will manage devices across multiple platforms, troubleshoot issues, and support project execution. A strong understanding of Microsoft Intune and ITIL processes is essential for success in this role.
Job Responsibility:
Support Mobile Device Management (MDM) and Endpoint services using Microsoft Intune and other UEM tools
Manage and support devices across iOS, Android, Windows, and macOS platforms
Support MEM, MAM, MCM policies, device enrollment, compliance, and security configurations
Provide L1/L2/L3 support based on role scope for endpoint and mobility services
Troubleshoot device, application, and policy-related issues
Follow ITIL-based incident, problem, and change management processes
Support endpoint deployments, upgrades, and onboarding activities
Execute tasks related to Windows 10/11 upgrades, Autopilot, and device lifecycle management
Assist with automation, documentation, and reporting activities
Work closely with team members and cross-functional teams
Maintain accurate documentation, SOPs, and knowledge articles
Provide regular updates and communicate effectively with stakeholders
Requirements:
7–10 years of experience in Endpoint Management and Mobile Device Management services
Microsoft Intune / Endpoint Manager / Manage Engine / Ivanti