Systems Engineering Specialist - Endpoint Management

G08- Software Distribution/Patching • Provides 2nd-level technical support for SCCM server downtime, able to handle requests and incidents arising from SCCM infrastructure, Microsoft Azure concepts and co-management or Autopilot using Intune. • Advance level of knowledge about SCCM infrastructure, primary site servers, secondary site servers and distribution points, co-management and Cloud Management Gateway. • Expert knowledge of current toolset: Microsoft Endpoint Manager (Config Manager, Intune). • Interfaces with customer and account-based teams on projects. • Performs complex troubleshooting activities. • Provides 2nd-level technical support in resolving internal and customer technical issues. • Knowledge in Infrastructure Management using SCCM and co-management. • Provides 2nd-level technical support on various Imaging engines and Windows 10/11 imaging technology (SCCM OSD & Intune Autopilot). Number of images to be managed: 2 • Able to develop custom deployment scripts; VBS, batch, PowerShell. • Understanding on Package server, Task server, server concepts. • Strong in troubleshooting Windows server/client and Networking issues, server side as well as client-side issues. • Resilient in troubleshooting; able to create custom scripts for gathering the inventory from client endpoints. • Knowledge of SCCM Client management Suite all Levels. • Should be able to generate custom reports using SQL queries. • Should be able to handle P1 / P2 major incident scenarios. Single point of escalation to all technical issues.