Systems Engineering Specialist Advisor Job at NTT DATA (Guadalajara)

Job Description

The Oracle Fusion Cloud Financials Consultant is responsible for delivering functional support, system enhancements, and continuous improvement services across Oracle Fusion Cloud Finance modules as part of a 3-year managed services engagement. This role serves as a trusted day-to-day partner to Finance and IT stakeholders, ensuring system stability, process efficiency, SLA adherence, and alignment with evolving business requirements throughout the full engagement term.

Job Responsibility

Provide ongoing functional support and troubleshooting across Oracle Fusion Cloud Financials modules: General Ledger (GL), Accounts Payable (AP), Accounts Receivable (AR), Fixed Assets (FA), Cash Management (CM), Expenses, and Subledger Accounting (SLA)
Manage and resolve support tickets within agreed SLAs
conduct root cause analysis on recurring issues and implement permanent corrective actions
Assess, design, and deliver system enhancements and configuration changes as business requirements evolve over the engagement lifecycle
Support month-end, quarter-end, and year-end close activities
proactively monitor and resolve period-close issues to minimise Finance downtime
Lead Oracle quarterly update assessments: evaluate functional impact, coordinate regression testing, and oversee deployment into Production
Maintain and update configuration workbooks, functional design documents, runbooks, and knowledge base articles to ensure current and accurate documentation
Manage change requests using ITIL-aligned processes
liaise with technical teams on customisations, workflow updates, and third-party integrations
Build and sustain strong client relationships
lead regular service review meetings and produce SLA performance reports
Identify and drive continuous improvement initiatives to optimise Finance processes and increase adoption of Oracle Fusion Financials capabilities
Support user access reviews, security provisioning requests, and periodic compliance activities in coordination with the Security Administrator

Requirements

4 or more years of Oracle Fusion Cloud Financials functional experience, including post-go-live support, AMS (Application Management Services), or managed services delivery
Hands-on expertise across two or more Fusion Financials modules: GL, AP, AR, Fixed Assets, Cash Management, or Expenses
Experience with Subledger Accounting (SLA) rule management, journal source configuration, and period-close accounting processes
Proven ability to manage and resolve functional incidents within ITSM frameworks such as ServiceNow, Jira, or equivalent ticketing tools
Working knowledge of ITIL service management principles: incident, problem, change, and release management
Experience supporting Oracle quarterly update cycles including impact assessment, regression testing, and production deployment coordination
Proficiency with Oracle Fusion reporting tools: OTBI, Financial Reporting Studio (FRS), and Oracle Smart View
Strong understanding of period close, multi-currency revaluation, intercompany accounting, and financial controls
Excellent communication and stakeholder management skills
able to engage confidently with Finance, Accounting, and IT contacts at all levels
Self-motivated and able to independently manage multiple priorities with minimal supervision across a long-term engagement
Proficient in Microsoft Office (Word, Excel, PowerPoint)
Business-level fluency in English and Spanish (written and spoken) is required
this role supports bilingual Finance and IT stakeholders across English- and Spanish-speaking client environments
Travel: No regular travel required. May require work from home with reliable internet, phone, and distraction-free workspace
Degree: Undergraduate degree in Finance, Accounting, Information Systems, or equivalent combination of education and experience

Nice to have

Oracle Fusion Cloud Financials certification (GL, AP, AR, or related module) preferred
Oracle Fusion Accounting Hub (FAH) / Accounting Hub Cloud experience is a strong plus: source system onboarding, event class and event type setup, journal rule sets, mapping sets, and account derivation rules
Oracle EPM Cloud knowledge (FCCS, PBCS, ARCS, or EDM) for financial close, consolidation, and planning integration is advantageous
ITIL Foundation certification preferred
Familiarity with FBDI, REST APIs, and BI Publisher for bulk data operations, reporting automation, and integrations
Oracle EBS Finance background (GL, AP, AR, FA) and EBS-to-Fusion Cloud migration experience is a plus
CPA, CMA, ACCA, or equivalent professional accounting qualification is advantageous
Graduate degree in Finance, Accounting, Information Systems, or related field preferred
Working knowledge of Portuguese (written and/or spoken) is a plus, particularly for engagements with Brazilian or Lusophone client stakeholders

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