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The EPM Specialist Advisor role at NTT DATA is a senior advisory position requiring over 15 years of experience in Mobile Device Management and Endpoint Management services. The candidate will lead MDM initiatives, provide expert support, and ensure operational excellence. Strong technical skills in Microsoft Intune and SCCM are essential. This position offers a chance to influence enterprise mobility strategies and mentor junior engineers.
Job Responsibility:
MDM / UEM Engineering & Operations
Transition, Consulting & Delivery
Operations & Service Excellence
People & Stakeholder Management
Requirements:
15+ years of experience in enterprise Endpoint Management and Mobile Device Management services
Strong technical skills in Microsoft Intune and SCCM
Deep technical authority with consulting, transition leadership, and operational oversight
Design, implement, and support enterprise MDM/UEM platforms including Microsoft Intune and VMware Workspace ONE
Manage large-scale device estates across iOS, Android, Windows, and macOS platforms
Provide expert support for MEM, MAM, MCM, compliance policies, and conditional access
Lead complex MDM migrations (e.g., Workspace ONE to Microsoft Intune) and post-migration stabilization
Act as L3/L4 escalation point for critical MDM incidents and perform root cause analysis
Define MDM architecture standards, security baselines, and governance models
24/7 support for any server downtime
Advance level of knowledge about IntuneSCCM infrastructure, primary site servers, secondary site servers and distribution points, co-management and Cloud Management Gateway
Expert knowledge of current software: Microsoft Endpoint Manager (Config Manager, Intune)
Performs complex troubleshooting activities and acts as a mentor for team providing technical insights, developing product knowledge and best practices
Provides 3rd-level technical support in resolving internal and customer technical issues
Responsible for providing configuration management services
Deep knowledge in Inventory Management, Software distribution, Patch Management, using Configuration Manager and Intune
Knowledge in Infrastructure Management using SCCM and co-management
Very sound knowledge on various Imaging engines and Windows 10 imaging technology
Able to develop custom deployment scripts
VBS, batch, PowerShell
Understanding on Package server, Task server, server concepts
Strong in troubleshooting Windows server/client and Networking issues, server side as well as client-side issue
Resilient in troubleshooting able to create custom scripts for gathering the inventory from clients
Knowledge of SCCM Client management Suite all Levels
Should be able generate custom reports using SQL queries
Should be able to handle Sev 1 / 2 scenarios
Single point of escalation to all technical issues
Monitor and maintain high compliance rates for software distribution, workstation patching, and SCCM client health
Conduct regular SCCM cleanup activities and generate custom reports using SCCM reporting tools
Upgrade the SCCM infrastructure to ensure optimal performance and security
Configure Boundaries, Boundary Groups, Discovery Methods, and compliance baselines
Lead transition planning, execution, governance, and service stabilization
Act as trusted advisor to customers on MDM, mobility strategy, and modernization roadmaps
Support pre-sales, solution architecture, and effort estimation activities
Ensure SLA adherence, service reporting, and operational governance
Support 24x7 MDM operations and critical incident management
Drive continuous improvement through automation, reporting, and preventive actions
Mentor senior engineers and technical leads
Influence customer and internal stakeholders at leadership level
Define best practices, standards, and capability development for MDM services