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Systems Engineering Specialist Advisor – MDM & Endpoint Management

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NTT DATA

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Location:
India , Bangalore

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

The EPM Specialist Advisor role at NTT DATA is a senior advisory position requiring over 15 years of experience in Mobile Device Management and Endpoint Management services. The candidate will lead MDM initiatives, provide expert support, and ensure operational excellence. Strong technical skills in Microsoft Intune and SCCM are essential. This position offers a chance to influence enterprise mobility strategies and mentor junior engineers.

Job Responsibility:

  • MDM / UEM Engineering & Operations
  • Transition, Consulting & Delivery
  • Operations & Service Excellence
  • People & Stakeholder Management

Requirements:

  • 15+ years of experience in enterprise Endpoint Management and Mobile Device Management services
  • Strong technical skills in Microsoft Intune and SCCM
  • Deep technical authority with consulting, transition leadership, and operational oversight
  • Design, implement, and support enterprise MDM/UEM platforms including Microsoft Intune and VMware Workspace ONE
  • Manage large-scale device estates across iOS, Android, Windows, and macOS platforms
  • Provide expert support for MEM, MAM, MCM, compliance policies, and conditional access
  • Lead complex MDM migrations (e.g., Workspace ONE to Microsoft Intune) and post-migration stabilization
  • Act as L3/L4 escalation point for critical MDM incidents and perform root cause analysis
  • Define MDM architecture standards, security baselines, and governance models
  • 24/7 support for any server downtime
  • Advance level of knowledge about IntuneSCCM infrastructure, primary site servers, secondary site servers and distribution points, co-management and Cloud Management Gateway
  • Expert knowledge of current software: Microsoft Endpoint Manager (Config Manager, Intune)
  • Performs complex troubleshooting activities and acts as a mentor for team providing technical insights, developing product knowledge and best practices
  • Provides 3rd-level technical support in resolving internal and customer technical issues
  • Responsible for providing configuration management services
  • Deep knowledge in Inventory Management, Software distribution, Patch Management, using Configuration Manager and Intune
  • Knowledge in Infrastructure Management using SCCM and co-management
  • Very sound knowledge on various Imaging engines and Windows 10 imaging technology
  • Able to develop custom deployment scripts
  • VBS, batch, PowerShell
  • Understanding on Package server, Task server, server concepts
  • Strong in troubleshooting Windows server/client and Networking issues, server side as well as client-side issue
  • Resilient in troubleshooting able to create custom scripts for gathering the inventory from clients
  • Knowledge of SCCM Client management Suite all Levels
  • Should be able generate custom reports using SQL queries
  • Should be able to handle Sev 1 / 2 scenarios
  • Single point of escalation to all technical issues
  • Monitor and maintain high compliance rates for software distribution, workstation patching, and SCCM client health
  • Conduct regular SCCM cleanup activities and generate custom reports using SCCM reporting tools
  • Upgrade the SCCM infrastructure to ensure optimal performance and security
  • Configure Boundaries, Boundary Groups, Discovery Methods, and compliance baselines
  • Lead transition planning, execution, governance, and service stabilization
  • Act as trusted advisor to customers on MDM, mobility strategy, and modernization roadmaps
  • Support pre-sales, solution architecture, and effort estimation activities
  • Ensure SLA adherence, service reporting, and operational governance
  • Support 24x7 MDM operations and critical incident management
  • Drive continuous improvement through automation, reporting, and preventive actions
  • Mentor senior engineers and technical leads
  • Influence customer and internal stakeholders at leadership level
  • Define best practices, standards, and capability development for MDM services

Additional Information:

Job Posted:
March 12, 2026

Work Type:
On-site work
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