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Systems Engineering Specialist – MDM & Endpoint Management

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NTT DATA

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Location:
India , Bangalore

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

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Job Description:

This role focuses on strong hands-on delivery and advanced operational support for Mobile Device Management (MDM) and Endpoint Management services. The role supports enterprise implementations, transitions, and steady-state operations, while contributing to solution improvements and mentoring junior staff.

Job Responsibility:

  • Design, implement, and support enterprise MDM/UEM platforms
  • Manage large-scale device estates across multiple platforms
  • Provide expert support for MEM, MAM, MCM, compliance policies, and conditional access
  • Support MDM migrations and onboarding activities under defined architectures
  • Act as L3 escalation for complex device and policy-related issues
  • Implement security baselines and compliance policies as defined
  • Support service transitions and customer onboarding activities
  • Provide technical inputs for assessments, proposals, and solution documentation
  • Execute endpoint and MDM implementations aligned to defined standards
  • Ensure SLA adherence, service reporting, and operational governance
  • Support 24x7 MDM operations and critical incident management
  • Drive continuous improvement through automation, reporting, and preventive actions
  • Mentor L1/L2 engineers and support knowledge sharing
  • Collaborate with cross-functional teams and vendors
  • Maintain high standards of documentation and customer communication

Requirements:

  • 10–15 years of experience in Endpoint Management and Mobile Device Management services
  • Expertise in enterprise MDM/UEM platforms including Microsoft Intune, Ivanti, Manage Engine, and VMware Workspace ONE
  • Experience managing large-scale device estates across iOS, Android, Windows, and macOS platforms
  • Expert support for MEM, MAM, MCM, compliance policies, and conditional access
  • Support for MDM migrations and onboarding activities
  • Act as L3 escalation for complex device and policy-related issues
  • Implement security baselines and compliance policies
  • Support service transitions and customer onboarding activities
  • Provide technical inputs for assessments, proposals, and solution documentation
  • Execute endpoint and MDM implementations aligned to defined standards
  • Ensure SLA adherence, service reporting, and operational governance
  • Support 24x7 MDM operations and critical incident management
  • Drive continuous improvement through automation, reporting, and preventive actions
  • Mentor L1/L2 engineers and support knowledge sharing
  • Collaborate with cross-functional teams and vendors
  • Maintain high standards of documentation and customer communication

Additional Information:

Job Posted:
March 26, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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