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This role focuses on strong hands-on delivery and advanced operational support for Mobile Device Management (MDM) and Endpoint Management services. The role supports enterprise implementations, transitions, and steady-state operations, while contributing to solution improvements and mentoring junior staff.
Job Responsibility:
Design, implement, and support enterprise MDM/UEM platforms
Manage large-scale device estates across multiple platforms
Provide expert support for MEM, MAM, MCM, compliance policies, and conditional access
Support MDM migrations and onboarding activities under defined architectures
Act as L3 escalation for complex device and policy-related issues
Implement security baselines and compliance policies as defined
Support service transitions and customer onboarding activities
Provide technical inputs for assessments, proposals, and solution documentation
Execute endpoint and MDM implementations aligned to defined standards
Ensure SLA adherence, service reporting, and operational governance
Support 24x7 MDM operations and critical incident management
Drive continuous improvement through automation, reporting, and preventive actions
Mentor L1/L2 engineers and support knowledge sharing
Collaborate with cross-functional teams and vendors
Maintain high standards of documentation and customer communication
Requirements:
10–15 years of experience in Endpoint Management and Mobile Device Management services
Expertise in enterprise MDM/UEM platforms including Microsoft Intune, Ivanti, Manage Engine, and VMware Workspace ONE
Experience managing large-scale device estates across iOS, Android, Windows, and macOS platforms
Expert support for MEM, MAM, MCM, compliance policies, and conditional access
Support for MDM migrations and onboarding activities
Act as L3 escalation for complex device and policy-related issues
Implement security baselines and compliance policies
Support service transitions and customer onboarding activities
Provide technical inputs for assessments, proposals, and solution documentation
Execute endpoint and MDM implementations aligned to defined standards
Ensure SLA adherence, service reporting, and operational governance
Support 24x7 MDM operations and critical incident management
Drive continuous improvement through automation, reporting, and preventive actions
Mentor L1/L2 engineers and support knowledge sharing
Collaborate with cross-functional teams and vendors
Maintain high standards of documentation and customer communication