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Systems Engineering Senior Analyst - MDM

India, Noida · Job Posted May 05, 2026
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Job Description

The Systems Engineering Senior Analyst - MDM role at NTT DATA requires 5-7 years of experience in Endpoint Management and Mobility support. The candidate will provide operational support for Mobile Device Management and Endpoint services, managing devices across various platforms. Strong skills in Microsoft Intune, troubleshooting, and ITIL processes are essential. The position offers an opportunity to work in a dynamic environment with a focus on compliance and security configurations. Join a leading technology services provider committed to innovation and client success.

Job Responsibility

  • Support Mobile Device Management (MDM) and Endpoint services using Microsoft Intune and other UEM tools
  • Manage and support devices across iOS, Android, Windows, and macOS platforms
  • Support MEM, MAM, MCM policies, device enrollment, compliance, and security configurations
  • Provide L1/L2/L3 support based on role scope for endpoint and mobility services
  • Troubleshoot device, application, and policy-related issues
  • Follow ITIL-based incident, problem, and change management processes
  • Support endpoint deployments, upgrades, and onboarding activities
  • Execute tasks related to Windows 10/11 upgrades, Autopilot, and device lifecycle management
  • Assist with automation, documentation, and reporting activities
  • Work closely with team members and cross-functional teams
  • Maintain accurate documentation, SOPs, and knowledge articles
  • Provide regular updates and communicate effectively with stakeholders

Requirements

  • Microsoft Intune / Endpoint Manager
  • Airwatch
  • Windows 10/11, iOS, Android, macOS
  • Basic PowerShell scripting
  • Understanding of ITIL processes
  • Strong communication skills

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