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The Systems Engineering Advisor - MDM & Endpoint will focus on delivering advanced operational support for Mobile Device Management and Endpoint Management services. With 10-15 years of experience, the candidate will design, implement, and support enterprise MDM/UEM platforms, manage large-scale device estates, and mentor junior engineers. Strong technical skills in MDM solutions are essential for success in this role.
Job Responsibility:
Design, implement, and support enterprise MDM/UEM platforms including Microsoft Intune/ Ivanti / Manage Engine and VMware Workspace ONE
Manage large-scale device estates across iOS, Android, Windows, and macOS platforms
Provide expert support for MEM, MAM, MCM, compliance policies, and conditional access
Support MDM migrations and onboarding activities under defined architectures
Act as L3 escalation for complex device and policy-related issues
Implement security baselines and compliance policies as defined
Support service transitions and customer onboarding activities
Provide technical inputs for assessments, proposals, and solution documentation
Execute endpoint and MDM implementations aligned to defined standards
Ensure SLA adherence, service reporting, and operational governance
Support 24x7 MDM operations and critical incident management
Drive continuous improvement through automation, reporting, and preventive actions
Mentor L1/L2 engineers and support knowledge sharing
Collaborate with cross-functional teams and vendors
Maintain high standards of documentation and customer communication
Requirements:
10-15 years of experience in Endpoint Management and Mobile Device Management services
Strong hands-on delivery and advanced operational support for MDM and Endpoint Management services
Design, implement, and support enterprise MDM/UEM platforms including Microsoft Intune/ Ivanti / Manage Engine and VMware Workspace ONE
Manage large-scale device estates across iOS, Android, Windows, and macOS platforms
Provide expert support for MEM, MAM, MCM, compliance policies, and conditional access
Support MDM migrations and onboarding activities under defined architectures
Act as L3 escalation for complex device and policy-related issues
Implement security baselines and compliance policies as defined
Support service transitions and customer onboarding activities
Provide technical inputs for assessments, proposals, and solution documentation
Execute endpoint and MDM implementations aligned to defined standards
Ensure SLA adherence, service reporting, and operational governance
Support 24x7 MDM operations and critical incident management
Drive continuous improvement through automation, reporting, and preventive actions
Mentor L1/L2 engineers and support knowledge sharing
Collaborate with cross-functional teams and vendors
Maintain high standards of documentation and customer communication