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Systems Engineering Advisor - Exchange online and MS-Teams

India, Noida · Job Posted March 21, 2026
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Job Description

The Messaging Services Advisor role involves providing expert support for Exchange Online and MS-Teams, ensuring seamless operations and customer satisfaction. Candidates should have a strong background in Microsoft 365 and collaboration tools, with responsibilities including complex issue analysis, mentoring, and reporting.

Job Responsibility

  • Providing expert support for Exchange Online and MS-Teams, ensuring seamless operations and customer satisfaction
  • Performs complex issue analysis and may perform SME role on accounts
  • Providing steady state support to the messaging infrastructure, handling on-call support responsibilities, handling escalations, critical issues, upgrade and maintenance activities, mentoring team members and other day-to-day support operations
  • Provides deep subject matter expertise, advice and program delivery
  • Contributes to the development of new techniques and plans within area of expertise
  • Thorough understanding and management of customer business needs and expectations
  • Provide support on day-to-day operations in managing the email and collaboration services
  • Provides advanced technical support within area of expertise to clients on complex integration issues and is often in a lead role within major projects
  • Applies advanced training and experience to resolve difficult client problems where standard practice has failed
  • Performs root cause analysis on failed components and implements corrective measures
  • Mentors junior team members
  • Provide advanced support for various M365 services, including Exchange Online, SharePoint Online, OneDrive for Business, SFB/Ms-Teams, and other integrated applications
  • Manage and maintain the M365 environment, ensuring it is secure, up-to-date, and compliant with organizational policies
  • Implement and manage security measures to protect the M365 environment from threats
  • Maintain thorough documentation of the M365 environment, including configurations, changes, and troubleshooting procedures
  • Work closely with other IT teams to ensure seamless integration and operation of M365 services
  • Stay up to date with the latest M365 features, updates, and best practices
  • Identify opportunities for improving M365 service delivery and user experience

Requirements

  • Bachelor's degree in Computer Science or a related field is preferred
  • Strong background in Microsoft 365 and collaboration tools
  • In-depth knowledge of SharePoint Online architecture, site collection administration, permissions models, and Microsoft 365 ecosystem
  • Experience with hybrid M365 environments and integration with on-premises systems
  • Knowledge of Active Directory and Azure Active Directory
  • Experience with Azure AD Connect and hybrid identity management
  • Knowledge on ITSM tools/platform to perform Request, Incident, Change and problem management
  • Exceptional customer service, problem solving, and communication skills
  • Ability to work independently with minimal management supervision and with a global team of engineers
  • Strong organizational and documentation skills
  • Flexible working in shifts supporting 24X7 steady state operations
  • Flexible working in shifts or US business hours for all required work done and during weekends

Nice to have

  • Energetic, self-motivated and self-sufficient in accomplishing tasks
  • Flexibility to adapt to changing technologies and environments, with a proactive approach to continuous learning
  • The ability to identify and implement innovative solutions to improve the efficiency and performance of M365 services

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