Systems Engineer

• Monitor cloud applications and platform components to identify service degradation, abnormal behavior, and data issues before they affect users
• Perform routine operational tasks such as system checks, maintenance activities, patching coordination, and software version updates to keep environments stable
• Investigate production incidents independently, restore service as quickly as possible, and contribute to major incident response efforts when escalations occur
• Document root causes, corrective actions, and follow-up recommendations after incidents to strengthen operational processes and reduce repeat issues
• Partner with security and compliance stakeholders to gather audit support materials, address findings, and help maintain required control standards
• Work with sales and customer support teams to troubleshoot client-facing technical problems through log review, environment analysis, and issue replication
• Create and maintain automation scripts in Shell or Python to simplify recurring support tasks and improve operational efficiency
• Support containerized and middleware-based environments by assisting with Kubernetes operations and resolving common issues involving web, database, cache, and messaging services
• Participate in an on-call rotation and respond to production emergencies in a timely manner to help maintain service availability

• 3+ years of experience in systems engineering, SaaS operations, or production support for cloud-based applications
• Bachelor’s degree in Computer Science or a related technical discipline
• Practical experience supporting Kubernetes environments, including deployments, services, pods, and operational troubleshooting
• Working knowledge of technologies such as Nginx, MySQL, Redis, and Kafka in support or administration contexts
• Proficiency in Shell scripting or Python for automation, maintenance, and operational tooling
• Familiarity with cloud services such as EC2, S3, and related infrastructure components
• exposure to Ansible or Terraform is an advantage
• Fluency in Mandarin Chinese and strong working ability in English
• Strong communication skills with the ability to collaborate effectively during incidents, escalations, and cross-functional support activities

exposure to Ansible or Terraform

• medical
• vision
• dental
• life and disability insurance
• 401(k) plan
• free online training