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The Systems Engineer is responsible for supporting technological infrastructure that enables the success of OPC, GTC, and GSOC. This includes designing, deploying, and managing Windows and Linux desktop and server environments as well as architecting and implementing cloud-based solutions through AWS, Azure, Google Cloud Platform, and Microsoft 365. The role ensures system scalability, reliability, and security. The Systems Engineer manages and optimizes both physical and virtual servers as well as core cloud services and workstation infrastructure, monitors system performance, and troubleshoots issues. They implement automation and configuration management and plan and perform system upgrades. In terms of security and compliance, the Systems Engineer ensures that systems are secure and compliant with industry standards and regulations. They manage system security configurations, participate in regular security audits, and promptly address findings from security assessments. The role involves close collaboration across various technical and business teams, providing technical support and expertise. The Systems Engineer documents system configurations, department processes, and prepares reports and metrics on system performance. This opportunity offers a diverse range of tasks and the potential for continuous learning and growth. Position may specialize in a certain subset of technology based on business needs.
Job Responsibility:
Design, deploy, and manage Windows and Linux desktop and server environments and related storage infrastructure
Architect and implement cloud-based solutions (e.g., AWS, Azure, Google Cloud Platform, Microsoft 365) to support business needs
Ensure system scalability, reliability, and security
Maintain and optimize physical and virtual servers and workstation infrastructure
Monitor system performance, conduct regular system audits, and troubleshoot issues
Implement automation and configuration management
Plan and perform system upgrades
Perform routine systems maintenance activities like backup/recovery, patching, file management
Ensure systems are secure and compliant with industry standards and regulations
Implement and manage system security measures and configurations
Participate in regular security audits, conduct regular security assessments and promptly address findings from audits and assessments
Work closely with development, operations, and support teams to ensure seamless integration and operation of systems
Provide direct technical support for planning, coordination, programming, and implementation of releases, upgrades, and changes
Provide Tier 3 support for complex issues and escalations
Create and maintain detailed documentation of system configurations, processes, and procedures
Prepare reports on system performance, incidents, and maintenance activities
Develop, maintain, and follow department policies and procedures
Use ITSM toolset for documentation and support of ITIL practices such as incident management, change management, problem management, asset management, service requests, etc
Enhance system performance and reliability
Participate in industry conferences and workshops to stay current with emerging technologies and best practices
Provide technical support, expertise, and advise across the IT function
Responsible for compliance with all applicable laws, regulations, industry standards, corporate policies, guidelines and procedures, including but not limited to, RUS, OSHA, SOX, NERC, FERC and ITS requirements
Requirements:
Bachelor's degree in Computer Science, Computer Engineering, Engineering, Information Systems, or a related field from an accredited college or university
Minimum of 4 years in designing and managing technology infrastructure environments, cloud-based solutions, conducting system assessments, and troubleshooting (for Systems Engineer III)
Minimum of 6 years in designing and managing technology infrastructure environments, cloud-based solutions, conducting system assessments, and troubleshooting (for Systems Engineer IV)
Extensive experience with Active Directory, Windows Server (2016, 2019, 2022) and Linux distributions (Ubuntu, CentOS, Red Hat)
Extensive experience with Microsoft Windows desktop OS and related desktop management systems including MS Intune, WSUS, etc.
Proficiency in cloud platforms (AWS, Azure, GCP) and associated services including Microsoft 365
Strong knowledge of virtualization technologies (VMware, Hyper-V, Nutanix, Proxmox, etc.)
Experience with Microsoft Exchange Online and On-premises
Experience with configuration management tools and patch management tools
Familiarity with containerization technologies (Docker, Kubernetes)
Proficient in scripting languages (PowerShell, Bash, Python)
Experience with ITSM tools such as ServiceNow, Ivanti ITSM, etc.
In-depth understanding of network and system security best practices
Experience with security tools and technologies (firewalls, IDS/IPS, EDR)
Excellent problem-solving/analytical skills and attention to detail
Good oral and written communication and interpersonal skills
Excellent customer service focus and positive attitude
Ability to work independently and as part of a team
Nice to have:
Relevant certifications are a plus: Microsoft Certified: Azure Solutions Architect
Microsoft Certified: Exchange Online Support Engineer
AWS Certified Solutions Architect
Red Hat Certified Engineer
VMware Certified Processional – Data Center Virtualization
Microsoft Certified: Modern Desktop Administrator
ITILv3 or ITILv4 Foundation
Certified Information Systems Security Professional (CISSP)
Experience with DevOps practices and tools (CI/CD pipelines, Jenkins)
Knowledge of ITIL processes and best practices
Experience in managing databases (SQL, NoSQL) and storage solutions
What we offer:
Comprehensive medical, dental, and vision coverage