Systems Engineer

The Systems Engineer is critical within Cloud Carib’s client operations team. As an integral part of the organizations Command and Control Centre (C3) each Systems Engineer is tasked with delivering nothing less than service excellence for every interaction. C3 is an ITIL compliant Service Desk, at the expert level, and one where elevated privilege is required. Knowledge within a variety of technologies is a prerequisite for applicants to be successful. This is not for those with less than 3 to 5 years’ industry focused experience and root level server operations expertise within a service provider environment. The Systems Engineer provides a high level of technical expertise for clients via support tickets, walkups, email or over the phone. The Systems Engineer is the owner of complex problems from the time of an incident being reported until closure of the incident no matter the duration. The Systems Engineer applies creative problem-solving techniques to identify the source of problems; while effectively communicating with each client via a ticketing system, phone, and email to ensure a transparent service is delivered. The Systems Engineer is expected to use initiative and advise on potential shortfalls that a client may experience, using existing or planned methods, and suggest alternatives that may better serve the stability and security of the client’s service. Maintains diagnoses and administers client’s services whether Windows, Linux, Unix, or another operating system as prescribed by the client. Responsible for solving client's technical issues which can include OS level, web server, database server, applications server, DNS, SMTP or other application issues. Creates and maintains client loyalty by delivering beyond the expected. Exercises ethical judgment in decision making in order to routinely deliver service excellence.