Systems Engineer

• Oversee routine management of Windows and macOS endpoints using remote monitoring and management tools, including patching, health checks, and automation support
• Maintain directory and identity administration tasks such as onboarding and offboarding users, assigning groups and applications, and supporting device profile deployment
• Provide support for mobile and endpoint management processes by assisting with enrollments, reviewing compliance settings, and resolving configuration issues
• Investigate security notifications from endpoint protection and detection platforms, document findings thoroughly, and escalate potential threats to senior engineers for further action
• Contribute to Zero Trust and network security initiatives by helping configure secure access tools, updating policy settings, and assisting with access onboarding activities
• Support firewall and network security change requests in accordance with defined approval and change control procedures
• Monitor threat intelligence and endpoint security dashboards, triage alerts based on established runbooks, and record actions in the ticketing system
• Perform day-to-day administration within Microsoft 365 and Entra ID, including mailbox support, collaboration platform configuration, permissions management, licensing, and account administration
• Assist with Azure infrastructure support, backup monitoring, restore validation, and maintenance of technical documentation such as asset records, diagrams, procedures, business impact analyses, and risk assessments
• Participate in onboarding projects, knowledge handoffs, certification development plans, and ongoing technical learning under the guidance of senior engineering staff

• Hands-on experience with Active Directory and Azure Active Directory administration
• Working knowledge of Microsoft Windows Server environments and core Microsoft infrastructure services
• Familiarity with Microsoft Exchange and Microsoft 365 administration tasks
• Exposure to endpoint management, device enrollment, patching, and compliance tools in enterprise environments
• Understanding of security operations concepts such as alert triage, escalation procedures, and endpoint protection platforms
• Experience supporting documentation, standard operating procedures, and technical inventories with strong attention to detail
• Ability to work effectively within structured change management processes and follow established technical runbooks

Experience with Citrix technologies

• Medical
• vision
• dental
• life and disability insurance
• 401(k) plan