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BAE Systems, a top-ten prime contractor to the U.S. Department of Defense, enables the U.S. government to transform data into intelligence and provides engineering, integration and sustainment support for critical military platforms and systems. Intelligence & Security provides services and products to the Department of Defense, the government, federal law enforcement officials, and troops deployed around the world.
Requirements:
Minimum of 3 years' experience
Undergraduate or graduate degree in computer science or computer engineering
Work in an enterprise IT environment with specific tasks related to Voice
Collaborate with network engineering and other telecom engineers in integration activities involving telephony or call center
Assist in the design, testing, and deployment of new voice infrastructure
Support implementation of next-generation voice technologies
Participate in the system security accreditation process
Provide certificate management support for secure systems
Assist with system upgrades, patching, and configuration
Support new site voice system standups
Support call center technology deployments, user training, and transition planning
Contribute to call routing and trunking design within enterprise voice platforms
Attend meetings with internal teams and clients to gather and understand voice system requirements
Monitor compliance with established standards, policies, and procedures
Gain hands-on experience with secure voice devices (e.g., VoIP phones, STEs, Viper) and infrastructure components (e.g., PBXs, encryption devices, call management servers)
Learn to provide Tier 4 engineering support under supervision
Learn and support platforms such as Skype for Business, Avaya Communication Manager, and other enterprise call center technologies
Must be able to obtain Top Secret/SCI Polygraph clearance
U.S. Person required
U.S. Citizenship required
Nice to have:
Linux
SIP signaling and call flows
Secure Real-Time Transport Protocol
SIP
TCP/IP
H.323
DNS
DHCP
RTP
Certifications
MCSE certification
A+ certification
Network+ certification
CCNA, CCNP, ITIL, CCIE, HP, CCVP, CCDP, CATE, R&S
Cisco Voice certifications
Juniper certifications
What we offer:
Health, dental, and vision insurance
Health savings accounts
401(k) savings plan
Disability coverage
Life and accident insurance
Employee assistance program
Legal plan
Discounts on home, auto, and pet insurance
Paid time off
Paid holidays
Paid parental, military, bereavement, and applicable federal and state sick leave
Company recognition program
Other incentives may be available based on position level and/or job specifics