Systems Engineer

• Serve as the primary engineer for Microsoft 365 collaboration and communications services, including Microsoft Teams, Teams Phone, SharePoint Online, and OneDrive for Business
• Configure, deploy, administer, and support Teams Phone capabilities including Direct Routing, Operator Connect, call queues, auto attendants, voicemail, voice routing, emergency calling, PSTN integrations, and policy management
• Perform advanced troubleshooting for Microsoft Teams and Teams Phone issues including call quality, connectivity, audio/video performance, and service-impacting incidents
• Administer Microsoft 365 collaboration services and coordinate with Exchange, Security, and Identity administrators on tenant-wide configurations and changes
• Respond to and resolve service requests and incidents in accordance with established SLAs and IT service management practices
• Participate in scheduled maintenance, upgrades, migrations, feature rollouts, and continuous service improvement initiatives
• Coordinate with internal teams, vendors, carriers, and service providers to support integrations, upgrades, and issue resolution
• Develop and maintain technical documentation including system configurations, procedures, runbooks, and troubleshooting guides
• Follow established change management, security, and documentation procedures to meet government and regulatory requirements
• Support additional enterprise infrastructure and systems initiatives as assigned

• Strong hands-on experience supporting Microsoft 365 collaboration environments
• Strong emphasis in collaborative communication and high emotional intelligence
• Experience administering Microsoft Teams, Teams Phone, SharePoint Online, OneDrive for Business, Entra ID, and hybrid Microsoft 365 environments
• Knowledge of Exchange Online, Active Directory, Microsoft Entra Connect, hybrid identity synchronization, and SMTP relay configurations
• Familiarity with ITIL and IT Service Management best practices, including change management processes
• Understanding of enterprise infrastructure concepts including server operating systems, virtualization, enterprise storage, backup technologies, and cybersecurity fundamentals
• Strong troubleshooting, organizational, communication, and documentation skills
• Ability to manage multiple priorities, work independently, and collaborate effectively with technical and non-technical stakeholders
• Experience working in a government or highly regulated environment is preferred

Experience working in a government or highly regulated environment

• medical, vision, dental, life and disability insurance
• 401(k) plan