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As a Systems Engineer (L4) at NTT DATA, you will manage the Hybrid Cloud compute stack, including server infrastructure, hypervisors, and public cloud applications. You will support and maintain technical solutions, mentor junior engineers, and ensure compliance with security frameworks.
Job Responsibility:
Support, maintain and manage the technical aspects of a managed solution
Work independently to perform operational tasks to resolve all incidents / requests within the agreed SLA
Proactively identify, investigate and analyse issues and errors
Act as an escalation point for high priority incidents and requests and identify the root cause of incidents and problems
Plan, coordinate and implement complex system changes within client specified change windows
Maintain detailed, accurate technical documentation and operational procedures
Assist with project delivery to ensure projects deliver to the stated business benefits
Assist with on-boarding of new clients into Managed Services support