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Serve as a key member of the IT team, providing comprehensive support for all internal computing hardware, software, and network infrastructure across a single physical location and a large remote workforce.
Job Responsibility:
Provide end-user support for hardware and software issues
Manage computer operations including routine data backups and system restoration processes
Administer systems functions such as user provisioning, server resource monitoring, disk space management, application deployments, and other administrative tasks
Oversee network infrastructure, including setup, maintenance, and troubleshooting of all networking hardware
Participate in Helpdesk ticket triage and contribute to timely issue resolution
Support local business applications such as Office365
Maintain and support enterprise systems including Active Directory, Azure, AWS, VoIP (3CX), Huntress, and other platforms
Perform additional duties as assigned
Requirements:
Bachelor’s degree in Computer Science, certifications in relevant fields, or equivalent professional experience
Minimum 3 years of experience in IT support and systems administration
Strong technical troubleshooting abilities across both hardware and software environments
Exceptional communication and interpersonal skills
May include occasional travel, word processing proficiency, and physical ability to manage hardware installation tasks
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