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IT360, Inc. is seeking a Systems Engineer to join our growing team. This strategic, client-facing role is responsible for designing, implementing, and supporting our customers' IT environments. You will work with a variety of technologies to deliver secure, efficient, and scalable solutions tailored to client needs.
Job Responsibility:
Provide advanced IT support for Microsoft business applications and virtual environments (Citrix, Microsoft, VMware)
Design, implement, and maintain solutions using Windows Server, Exchange, SQL, SharePoint, Office 365, Azure, and related tools
Support and manage disaster recovery and business continuity solutions
Maintain and troubleshoot WAN/LAN connectivity, firewalls, routers, and remote access (VPN, RDP, VDI, Citrix)
Document systems and provide technical consulting, reviews, and recommendations
Communicate with clients regarding project progress, planned maintenance, and service incidents
Ensure a high standard of customer service and satisfaction
Collaborate with team members and escalate complex issues as needed
Gain a deep understanding of client business needs and how technology aligns with their goals
Accurately track time, tasks, and expenses in the ticketing system
Stay current with industry trends, tools, and certifications
Requirements:
Professional IT certifications preferred (e.g., Microsoft MCP, MCSA, MCSE
Citrix CCEA/CCIA
Cisco CCNA
SonicWall CSSA
VMware VCP)
Strong communication, diagnostic, and troubleshooting skills
Ability to manage multiple tasks and shift priorities in a fast-paced environment
Proficient with IT service delivery tools and remote support systems
Self-motivated with a strong attention to detail and desire to learn
What we offer:
Health insurance allowance up to $400/month
Employer-paid group life insurance policy valued at $100,000
3% employer match on retirement savings plan
Aflac individual accident insurance
High-speed internet reimbursement up to $40/month
$40/month cellular phone allowance
8 paid holidays annually
Paid vacation: 5 days/year to start, increasing to 10 days/year after 3 years of service
Access to Safe Ride Home Program (Uber ridesharing)
This position may be eligible for performance-based incentives