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Systems Engineer

United States, Orlando 75.00 - 80.00 USD / Hour · Job Posted June 09, 2026
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Job Description

We're partnering with a leading technology company focused on guest support experiences across their vacation brands, to find a talented Systems Engineer. This is a Hyrbid Contract role, located in Orlando, FL, offering an exciting opportunity to lead critical platform projects and optimize performance.

Job Responsibility

  • Independently own and maintain the Zendesk platform, ensuring system availability, security, and compliance for a large support team
  • Design, develop, and implement complex integrations and customizations using Zendesk APIs, JavaScript, HTML, CSS, and Liquid
  • Lead the planning and execution of platform upgrades, migrations, and feature deployments from requirements gathering through post-launch support
  • Develop and refine workflows, triggers, automations, SLAs, and routing rules to streamline support operations
  • Manage incident response, root cause analysis, and resolution efforts to maintain platform reliability, while communicating effectively with various stakeholders

Requirements

  • Over 5 years of hands-on experience managing and developing within Zendesk, owning production platforms with minimal oversight
  • Expertise in Zendesk APIs, custom app and theme development, and creating robust integration solutions
  • Proficiency in JavaScript, HTML, CSS, and Liquid for platform customization
  • Strong problem-solving skills with the ability to translate business needs into technical solutions independently
  • Knowledge of analytics/reporting in Zendesk, including custom dashboards and data modeling

What we offer

  • Medical, Dental, and Vision Insurance
  • Life Insurance
  • 401(k) Program
  • Commuter Benefit
  • eLearning and Ongoing Training
  • Education Reimbursement
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