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Systems Engineer

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Piper Companies

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Location:
United States , Washington, D.C.

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Category:
IT - Software Development

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Contract Type:
Employment contract

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Salary:

120000.00 - 155000.00 USD / Year
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Job Description:

Zachary Piper Solutions is seeking a Systems Engineer/Sr. IT Specialist to support analysis and production for a Defense Intelligence customer throughout the DMV. We are seeking a high-level system specialist to act as the main point of contact for system support and troubleshooting across various platforms for the department.

Job Responsibility:

  • Deliver community management and help desk support, resolving access issues, answering feature-related inquiries, and triaging incidents during core support hours
  • Serve as a subject matter expert on collaboration platform functionality, configuration options, and practical use cases
  • Conduct user training and briefings through live sessions, webinars, and written guides
  • Foster active and constructive user engagement by responding to questions, moderating discussions, and promoting best practices
  • Design, support, and enhance community structures and groups
  • identify community owners and recommend structural and governance improvements
  • Gather, document, and communicate user requirements
  • submit enhancement and defect requests and provide detailed feedback on tickets
  • Test platform enhancements and upgrades and assist with rollout and adoption activities
  • Maintain and continuously update training resources, feature documentation, and release communications
  • Monitor, track, and report on help desk performance, community engagement, and recurring program metrics

Requirements:

  • 9+ years of experience in systems engineering, IT, or a closely related technical field
  • Bachelor's degree may substitute for 4 years of experience
  • Master's degree may substitute for 6 years of experience
  • Active TS/SCI with Polygraph clearance
  • Strong oral and written communication skills, including experience briefing and training diverse audiences
  • Ability to quickly learn new platforms, tools, and technologies
  • Experience troubleshooting issues, coordinating with stakeholders, and resolving service or platform problems
  • Proficiency with Microsoft Office tools
  • Basic working knowledge of HTML, CSS, and JavaScript for simple page design and user assistance
  • Experience supporting Intelligence community
What we offer:
  • PTO
  • Holidays
  • 401K
  • Medical Dental Vision coverage
  • Certification Reimbursement

Additional Information:

Job Posted:
May 05, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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