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This role will serve as a subject matter expert with enterprise accountability for designing, implementing, and managing the IT Operations environment. The candidate must have experience managing Microsoft Active Directory and Windows services running various Windows operating systems in VMware and AWS environments. This person must be an MS Windows server technology expert who can operate and continuously improve, standardize, and automate tasks in multiple data centers throughout the US. They should have a solid background in storage technologies, Security, scripting, backup and recovery technologies, and infrastructure as code. We’re looking for a responsive, highly productive professional who can work with a variety of IT colleagues and vendors to ensure continued performance, scalability, and availability.
Job Responsibility:
Responsible for the design, standardization, and ongoing management of our enterprise Windows server/Active Directory, including Windows system administration, ongoing checks on expected server operations, storage space, event logs, etc.
Windows server 2008-2022 support (on-premises, remote, and cloud-based systems)
Implementation and management of enterprise backup solutions
PowerShell scripting and task automation
Participate in infrastructure management, remediation, and auditing processes that meet the PCI Data Security Standard
Ensure standard IT preventative maintenance/management functions are taking place in alignment with enterprise procedures and standards
Provide remote assistance as needed to personnel who are outside of the primary work location
Planning and coordination of changes in the context of change management
Creation and updating of system documentation
Develop, publish, and adhere to standards, policies, and procedures
Provide on-site and remote support
emergency on-call support as needed
Assist with managing maintenance agreements and maintaining consistent device configurations, accurate device asset inventories, and up-to-date system diagrams and documentation
Working in a highly team-oriented global team environment, assisting the engineering team in developing standard operational processes to support the management of data centers, server & storage environment, and global customer voice/data network infrastructures
Share 7x24 rotational responsibilities for On-Call support
Follow, support, and promote the ongoing improvement of project methodologies, change management, security, and other corporate and Infrastructure team policies
Participate in and support team-oriented problem-solving, system development, and operations approaches
Work with the Security and Audit teams regarding ITGCs and risk mitigation
Requirements:
Four-year degree in Computer Science or related field or equivalent experience
10-15 years of experience required in the following areas: Windows Server 2008R2-2012 R2, 2016, and 2019 support
Microsoft Active Directory
Managing a VMware environment
Windows infrastructure services include GPO, DFS, File/Print, DNS, WINS, replication, certificate, and ADFS
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