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Systems Engineer Senior

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Advocate Health Care

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Location:
United States , Charlotte

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

47.50 - 71.25 USD / Hour
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Job Description:

Maintains within established levels, the technical performance of network systems supporting the enterprise, which includes hospitals, medical office buildings, physician practices, administrative and financial offices, and all support facilities.

Job Responsibility:

  • Maintains within established levels, the technical performance of network systems supporting the enterprise
  • Monitors system performance and takes appropriate action to ensure the best performance and utilization of network resources
  • Supports the networking systems, working with multiple IS departments and vendors to provide stable and reliable network connectivity
  • Recommends, coordinates, and implements moderate- to high-risk network changes and designed network solutions (switches, routers, and system hardware) independently to mission critical areas while following established designs and configurations previously developed
  • Works proficiently in both a team setting and independently, assuming a leadership role on medium- to large-sized projects and within the team
  • Works well under pressure, able to multi-task
  • Understands and follows change management processes
  • Follows and defines protocols for working with customers and appropriately balances needs and resources
  • Resolves complex (Tier 2) help desk tickets and network problems
  • Physically and logically install components (routers, switches, physical cabling, UPS, etc) into a single unified network
  • Defines network infrastructure requirements and recommendations for appropriate solutions
  • Develops and implements process improvement initiatives within Information Technology

Requirements:

  • Cisco Certified Network Profession (CCNP) or higher within first year of hiring
  • Bachelor’s degree (or equivalent knowledge) in Computer Science or related
  • At least 5 years experience installing and supporting sophisticated information systems, preferably in a health care environment utilizing client/server technologies
  • Work is subject to high-level visibility through exposure to Advocate Health administration
  • This position will require high degree of proficiency in verbal and written communications
  • Ability to effectively handle customer contacts and problem resolution
  • Time Management - Ability to work on multiple tasks concurrently, manage priorities, and complete assignments in a timely manner and meet productivity standards
  • Strong ability to work independently, exercise judgment and creativity in analyzing and solving unusual problems or situations that arise
  • Knowledge of network protocols, routing protocols, wireless protocols and broadband
  • Knowledge/skills in client/server, general networking, IPAM/DNS/DHCP, Internet, and hardware - routers, switches, etc
  • Must be available for callback support on a regular basis
  • Must have own dependable transportation
  • Must be able to sit up to 80% of each workday
  • Must be able to perform fine hand manipulation when using computer keyboard and be able to type 50%+ of the workday
  • Must be able to lift up to 50 lbs on occasion
  • Must be able to twist, bend, and kneel
  • Must have ability to perform work-related travel

Nice to have:

  • Bachelors Degree in Computer Science, Business Administration or related field preferred
  • Cisco Certifications preferred
  • At least 10 years experience installing and supporting sophisticated information systems, preferably in a health care environment utilizing client/server technologies
What we offer:
  • Paid Time Off programs
  • Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
  • Flexible Spending Accounts for eligible health care and dependent care expenses
  • Family benefits such as adoption assistance and paid parental leave
  • Defined contribution retirement plans with employer match and other financial wellness programs
  • Educational Assistance Program
  • Premium pay such as shift, on call, and more
  • Incentive pay for select positions
  • Opportunity for annual increases based on performance

Additional Information:

Job Posted:
February 23, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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