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Zazz Logo Zazz · IT - Administration

Systems Engineer (L2) – Managed Services

United States, Dallas · Job Posted December 13, 2025
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Job Description

The Systems Engineer (L2) supports the deployment, maintenance, and optimization of client environments across Microsoft 365, Google Workspace, Addigy/Jamf, and SaaS platforms via Augmentt. This role focuses on hands-on implementation, endpoint management, migrations, and automation, ensuring client systems remain secure, standardized, and compliant under Zazz’s MSP framework.

Job Responsibility

  • Assist in configuring and hardening M365 tenants — MFA, Conditional Access, Purview DLP, Secure Score follow-up actions
  • Support Google Workspace administration — MFA setup, Drive DLP, Gmail security (SPF/DKIM/DMARC)
  • Perform mailbox and Drive migrations using BitTitan, SkyKick, or equivalent tools
  • Maintain tenant documentation and update configuration logs in IT Glue / Zoho Vault
  • Deploy and manage Windows, macOS, and iOS devices using: Intune (Endpoint Manager) — compliance, patching, and app deployment
  • Addigy / Jamf — Apple device enrollment, patching, and monitoring
  • Ensure Defender AV/EDR protection is active and reporting correctly
  • Execute automation jobs in NinjaOne and basic PowerShell / Bash scripts
  • Support SSO configuration and integrations under guidance from L3 — using Entra ID (Azure AD) or Google Identity
  • Assist with SAML / OAuth app connections and MFA enablement for SaaS platforms
  • Verify Conditional Access policies and session controls as per Zazz’s standards
  • Use Augmentt Discover / Manage to review client SaaS usage and MFA compliance
  • Flag unauthorized or unprotected SaaS usage and coordinate with TAMs for remediation
  • Contribute to monthly SaaS security and license optimization reports
  • Configure and monitor x360Cloud backups for Microsoft 365 and Google Workspace
  • Conduct restore tests and document validation results
  • Execute automated jobs in NinjaOne, and update backup dashboards
  • Maintain system and backup audit records in IT Glue / SharePoint
  • Assist in new client onboardings — RMM agent deployment, Intune/Defender setup, and endpoint registration
  • Perform pre-onboarding discovery, device tagging, and baseline compliance checks
  • Support migration, patching, and compliance projects led by L3 or TAMs

Requirements

  • 3–6 years in MSP or IT Infrastructure Operations
  • Practical experience managing Microsoft 365 (Exchange, Intune, Defender, Purview)
  • Familiarity with Google Workspace Admin Console and DLP/security controls
  • Exposure to Addigy / Jamf for Apple device management
  • Basic understanding of Augmentt for SaaS visibility
  • Working knowledge of NinjaOne RMM, automation scripting (PowerShell / Bash)
  • Experience with Axcient x360Cloud / x360Recover or similar backup tools
  • Understanding of MFA, SSO, and Conditional Access fundamentals
  • Tools Ecosystem: NinjaOne, Microsoft 365 Admin Center, Intune, Defender, Purview, Google Workspace Admin Console, Addigy, Jamf, Augmentt, Axcient x360Cloud, BitTitan / SkyKick, IT Glue, Zoho Vault, PowerShell, Teams, SharePoint
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