Systems Engineer II (Automation/AI), PagerDuty

PagerDuty

Location:
Canada, Toronto

Category:
IT - Software Development

Contract Type:
Employment contract

Salary:

83000.00 - 125000.00 CAD / Year

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Job Description:

PagerDuty is seeking a Systems Engineer II (Automation/AI) to join our diverse, customer-focused team! As a Systems Engineer II, you will be responsible for the development, delivery, and overall administration of PagerDuty AI & Automation platforms. This role is essential in ensuring our internal systems run smoothly and securely, supporting the broader IT Operations & Security team. This is an exciting opportunity to leverage a deep knowledge of cross-functional applications and processes and apply integrations to enable us to grow in a scalable, efficient, secure, and automated way. That entails everything from new-hire onboarding, to patch/configuration best practices, to connecting and automating a growing list of SaaS tools to better manage our growing automation and AI programs. The ideal candidate will have a curious mindset and likes to solve complex technical problems.

Job Responsibility:

Develop and maintain processes and automation processes to streamline business/productivity tasks for PagerDuty employees
Administrate and iterate on our GenAI/AgenticAI programs
Look for areas of improvement to accelerate AI adoption throughout the company
Work with other IT members to advance our IAM programs, have solid understanding of authentication protocols and processes (SCIM/SAML/etc)
Provide technical support and troubleshooting for desktop-related issues, ensuring minimal downtime and disruption for employees
Work closely with other IT team members, including network and security engineers, to ensure seamless integration and operation of desktop environments
Maintain comprehensive documentation of desktop configurations, procedures, and troubleshooting steps
Assist in the creation and delivery of training materials to help employees effectively use their laptops and related software

Requirements:

5+ years of experience in an IT support environment
3-5+ years of experience in a systems administration/engineering role with a focus on automation
Solid understanding of Agentic and Generative AI concepts and platforms
Experience working with IAM tools (Entra, AzureAD, Okta) and processes (account lifecycle, permissions, privileged account management)
Experience working in a cloud environment (Azure, GCP, and/or AWS)
Provide support to employees across the globe using ITSM solutions such as Jira as Tier 2 support
Experience with Workato or similar automation tools (Zapier, etc)
Advanced Automation skills: Implementing more complex workflows and approval processes
Proficiency in Windows and MacOS operating systems
Experience with configuration management tools (e.g., Intune, JAMF)
Strong scripting skills (e.g., PowerShell, Bash, Python)
Familiarity with patch, configuration, and asset management solutions
Knowledge of basic networking concepts

Nice to have:

Leads efforts to troubleshoot and resolve more complex issues without supervision
Strong communication and interpersonal skills
Familiarity with the full IAM lifecycle, from design and implementation to maintenance and optimization, with a focus on delivering a high-quality user experience
Ability to work independently and as part of a team
Ability to impact future product or technical/business strategy
ability to influence leadership in setting group objectives and direction
Anticipates broad industry changes and ensures PD is always ahead of the curve

What we offer:

Competitive salary
Comprehensive benefits package from day one
Flexible work arrangements
Company equity
ESPP (Employee Stock Purchase Program)
Retirement or pension plan
Generous paid vacation time
Paid holidays and sick leave
Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO
Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent
Paid volunteer time off: 20 hours per year
Company-wide hack weeks
Mental wellness programs

Additional Information:

Job Posted:
April 26, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Systems Engineer II (Automation/AI)