Systems Engineer 1 Jobs

Systems Engineer 1

Atlas Professional Services

Location:

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

SE1s work directly with our clients, as well as other system engineers, to provide support on various support tickets to provide installation and support service for multiple customer networks. Primarily in-house support and responsible for working tickets of varying degree of difficulty on our service desk.

Job Responsibility:

Hardware – Support and troubleshooting including identifying, using and connecting hardware components and devices as well as setup and install common peripheral devices
Windows Operating Systems – Install and support Windows OS including command line and client support
Desktop Support (Windows & Mac)
Server Support (Windows)
Software Troubleshooting – Troubleshoot PC and mobile device issues
Support of MS Office and Office 365 suite
Networking – Support and troubleshooting of networks and connections including TCP/IP, DNS, DHCP, HTTP, SSL, Wi-Fi, and network equipment (NAS devices, switches, network printers)
Firewall Support (SonicWALL, Cisco, Fortinet, WatchGuard)
Infrastructure support – Troubleshoot cabling, device and storage technologies
Security – Identify and protect against security vulnerabilities for devices and their network connections
Mobile device support – Install and configure laptops and other mobile devices
Support and provide basic understanding of Mac OS, Linux, and mobile OS
Server and network maintenance for varied network environments
Escalate to higher level support, as required
After-hours Primary/Secondary support every few months
Create/Update proper documentation, diagrams and other detailed instructions

Requirements:

2+ years of technical support experience
Able to work on support tickets independently and update status accurately
Ability to manage priority of support requests in a fast paced, fast-growing environment
Able to learn and adapt quickly
Excellent communication skills – verbal and written
Ability to explain complex IT concepts in simple terms
Technical certifications

Additional Information:

Job Posted:
December 06, 2025

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