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Seeking versatile individuals that would also be interested in discovering the area they would like to master. Be a part of an existing capability and monitoring watch floor across all organizations, leading to new requirements and opportunities for growth. Looking for individuals who like understanding how things work and the ins/outs and dependencies for successful operations to initially get a foot deep and a mile wide on the services our program supports to most effectively troubleshoot. No one wants to be bored. Learn about program technologies and identify areas of interest to support ongoing team tasking or take on backlog activities in a development environment to further your knowledge and skills. Leave things better than you found them - share and share alike, let others benefit from what you’ve learned. We encourage efficient/informative knowledge management in Confluence with searchable content to never repeat the same issue twice, help you get to resolution faster, and leave a stronger foundation for the next person to take on the role.
Job Responsibility:
First line of defense to support the investigation and resolution of user issues through effective use of troubleshooting resources
Liaising with other watch floor teammates to pinpoint overlap/dependencies
Collaborating with development team members to secure resolution as needed
Develop SOPs across the Org
Provides 365 days, 7 days a week watch floor operations support, broken into 2 x 12 hour shifts (Days: 0500-1700
Mids: 1700-0500) with 28 break days per quarter and 2 weeks of normal M-F business hours support
Requirements:
Bachelor of Science degree in a technical or related discipline
5 years’ of additional experience may be substituted for a Bachelor's degree
Seven (7) years’ experience in engineering supporting programs or contracts of similar scope or complexity is required
Familiarity with dashboard technologies such as Splunk, Grafana
Strong troubleshooting skills and ability to collaborate with others to determine root cause
Foundational understanding of system architecture and both physical and virtualized environments
Strong communication and requirements solicitation skills
TS/SCI with polygraph, U.S. citizen clearance requirement
What we offer:
Competitive salary
generous PTO
health/dental/vision insurance
401K matching
tuition reimbursement
Paid Time Off
401K Contribution and Employer Match Contributions
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