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We’re looking for a highly organized and proactive System Configuration Engineer to join our growing Technology Operations team. In this role, you’ll support global program implementation by setting up and configuring client programs and demo environments in our internal systems. This is a key role at the intersection of Client Experience, Operational Effectiveness, and Technology. You’ll work closely with cross-functional partners to ensure our coaching programs are launched smoothly and accurately - applying deep product knowledge, strong attention to detail, and a collaborative mindset to deliver a high-quality experience.
Job Responsibility:
Own the end-to-end setup of new client programs, from project close to launch, and throughout their lifecycle
Configure program settings and participant data in our internal platforms
Collaborate with Operational Effectiveness, Client Success, Product and Program Support teams using tools like Salesforce, Slack, Teams and email
Coordinate and support demo program setup for prospective clients
Provide platform guidance and best practices to internal stakeholders
Troubleshoot configuration issues and proactively escalate risks
Test and validate new features
share feedback with Product and Engineering teams
Stay current on platform functionality and product roadmap developments -become a subject matter expert!
Requirements:
2+ years of experience in application support, implementation, or a similar role
A degree in an IT-related field, or equivalent work experience
Meticulous attention to detail and a focus on process accuracy
Strong communication skills and a collaborative approach to working with others
A customer focused mindset with a drive for quality
Confidence working independently in a fast-paced, remote-first environment
Nice to have:
Experience working across global teams and time zones
Experience with cloud-based systems
Familiarity with tools like Slack, Jira, Zendesk and Salesforce
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