Systems Analyst

As part of our Global Customer Services (GCS) department, the GCS Systems Analyst is responsible for ERP and service systems supporting GCS. This role is accountable for providing first and second level support to internal customers including escalation management to the System IT teams. The scope includes end-to-end involvement in new system implementations: co-ordinating requirements gathering for new systems, participating in design development, validation and launch. The Systems Analyst will also work with the business to become familiar with the GCS processes and identify areas where the performance or processes can be improved.