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The IT Systems Analyst maintains, troubleshoots and repairs computer hardware, software, network, and minor server problems. In addition the incumbent installs new hardware, performs software upgrades, and provides desktop administration as required. Assigned area(s) of responsibility are activities of moderate complexity and impact. In addition, the individual will handle the administration and acquisition of mobile devices and serve as the primary support administrator for smartphone, tablets, and non-windows devices as require for the support of the organization. In this role they will provide technical advice and support to system users. This individual is expected to perform a variety of tasks as required for business operational support. The incumbent must consistently demonstrate the ability to work both independently and in a team setting, demonstrating flexibility and adaptability in a fast-paced business environment.
Job Responsibility:
Actively coordinates with team members and other service support groups to effectively resolve incidents and requests
Provides tier 2 technical support and service restoration for daily operations and project efforts
Follows procedures and guidelines to install, configure, customize, troubleshoot, upgrade, integrate, and maintain systems, software, workstations, printers, wireless devices, and handheld devices
Deploying and reporting updates with Systems Management Server or System Center
Configuration Manager or similar enterprise management tools for desktop management
Creating discrete software images for deployment of end client devices or providing recovery solutions for client devices
Supports and collaborates with team members and other technical staff
Demonstrates quality service and accountability in resolving incidents and tracking computer systems and device inventory
Proactively seeks information and utilizes analytical and creative problem-solving skills
Demonstrates relationship building, effective communication skills, and quality service
Promotes understanding with customers on the benefits of the IT service provider model
Contributes to hardware, software, services enhancements by identifying when established procedures are not working and makes recommendations for improvements
Demonstrates relationship building and effective communication skills as a member of technical services
Demonstrates quality service by actively contributing to customer satisfaction
Other duties as assigned
Requirements:
Bachelors Degree Required
3 – 5 years of directly related or closely related experience