Systems Analyst Job at BD

Job Description

As part of our Global Customer Services (GCS) department, the GCS Systems Analyst is responsible for ERP and service systems supporting GCS. This role is accountable for providing first and second level support to internal customers including escalation management to the System IT teams. The scope includes end-to-end involvement in new system implementations: co-ordinating requirements gathering for new systems, participating in design development, validation and launch. The Systems Analyst will also work with the business to become familiar with the GCS processes and identify areas where the performance or processes can be improved.

Job Responsibility

Provide first level support to the GCS network of system Super-Users. Own the support strategy and manage the day-to-day support for MMS
In collaboration with the IT teams and system governance teams, manage system issues to resolution
Liaise with the system governance teams to manage business requests for system improvements
Support departmental reporting capability by contributing to reporting development, validation and deployment (Power BI)
Manage system documentation creation & updates where necessary
Provide system training via the network of system super users
Lead the requirements gathering for new or updated systems. Working with internal customers to understand the business requirements and document these as an input to the system implementation process
Review information and data trends to ensure that the business processes are achieving the desired results. Also, report out on process improvements
Drive internal collaboration with all GCSI stakeholders
Become a recognised SME for MMS business processes and use this knowledge to drive improvements for internal and external customers.
Develop excellent working relationships with the GCSI system super users, the Country Service Leaders and the broader MMS support teams to develop an understanding of the business requirements.
Participate in the end-to-end implementation of new service and ERP systems.
Provide leadership in the correct use of the service and ERP systems and business processes
Adhere to organization and department policies, quality procedures and protocols.

Requirements

Engineering degree or similar relevant qualification
5 years in similar roles in Healthcare industry
Experience in IT systems implementation
Experience in business process support
Experience in working in a multi-cultural environment and matrix organisation
Hands on approach - understanding the Service operations
Ability to prioritize issues based on business impact
Pro-active
high-performing and results orientated
Strong customer orientation and problem-solving skills
Collaborative style, establishing strong relationships within the GCS International team
Problem solving: Identifying problems in business processes and offering suggestions for solutions/improvements.
Reporting: Preparing formal reports, presentations and other means of communication to relay the results of process analysis & customer experience metrics to the leadership team.
Ability to manage change and deal with associated challenging behaviours
Flexible attitude and ability to handle changing priorities
Experience with Salesforce.com, SAP, Microsoft Power BI
Good skills in MS Office applications
Excellent range of communication skills. Fluent in English, both oral and written

BD - All Job Offers

Select Country

Systems Analyst

Job Description

Job Responsibility

Requirements

Looking for more opportunities?

Systems Analyst

Systems Analyst

Systems Analyst

Systems Analyst

Systems Analyst

Systems Analyst

Systems Analyst

Systems Analyst

Systems Analyst

Our AI answers in your language