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We are looking for a proactive Systems Analyst to join our team in Norcross, Georgia. This role is ideal for someone who thrives in a dynamic environment and can independently tackle challenges without requiring extensive guidance. If you have experience in IT support, networking, and system analysis, along with strong communication skills, we encourage you to apply.
Job Responsibility:
Analyze and interpret system requirements to ensure optimal performance and user satisfaction
Provide technical support and resolve hardware and software issues efficiently
Manage and maintain Active Directory, ensuring security and accessibility
Collaborate with teams to perform system upgrades and hardware updates
Configure and troubleshoot routers, switches, and network devices to maintain connectivity
Monitor network performance and implement improvements as needed
Assist in the creation of business requirement documents for system changes
Conduct regular troubleshooting to identify and resolve technical issues
Support Tier 1 and Tier 2 technical inquiries, ensuring timely resolutions
Communicate effectively with stakeholders to provide updates and gather feedback
Requirements:
Minimum of 2-3 years of experience in networking and IT support
Proficiency in Active Directory and system analysis
Familiarity with routing and switching technologies, including Dell 2022 and HP switches
Experience with system and server upgrades
Strong troubleshooting skills and ability to diagnose technical problems
Effective verbal and written communication abilities
Knowledge of Microsoft Office 365 and SQL Server
Ability to work independently and manage multiple tasks in a fast-paced environment
What we offer:
medical, vision, dental, and life and disability insurance