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Beacon Technologies is seeking a Systems Analyst for our client partner. This role works under the general supervision of the Collaboration and Project Management Supervisor in the overall development, testing, implementation, maintenance, and support of applications and reports. This position participates in all phases of IS Systems Development Methodology. Duties include developing applications and workflows in response to requests from business partners. Technologies used include, but not limited to: SharePoint Designer, MS Access, MS InfoPath, MS Power Apps, MS Power Automate, Ivanti, TypeScript, .NET or SQL. Work with Department personnel to analyze user needs; prepare business requirements documents and specifications; and design, write, test, and move application components into production according to established standards. Lead work as a member of system development teams under direction of project manager as needed. Maintain and support existing applications. This position shall comply with the Department’s administrative rules and the agency’s policies and procedures including those related to the Department's overall Reentry philosophy of using evidence-based strategies, practices and programs which target an individual’s criminogenic needs and risk level.
Job Responsibility:
Analyze existing systems and procedures in the correctional institutions, Community Corrections field offices, and other departmental units by examining business functions and processes, organizational structure, job responsibilities, information flow, and computer equipment
Analyze & define business requirements for the development and/or enhancement of SharePoint, SharePoint Online using Power Apps, packaged software applications, electronic forms, workflows, reports, interfaces, Ivanti IT Service Manager Configurations, and data extracts
Learn the methods by which applications can run in a DevOps environment
Conduct business workflow analysis and create and maintain business requirements documentation
Ensure systems tools and methodologies are consistent with agency technical policies and standards
Develop & evaluate application alternatives, recommend changes or improvements that solve the needs of the business
Prepare project plans for small projects and/or provide detailed tasks to be included in the project plan
Develop detailed design specifications and interact with system users to assure a mutual understanding and agreement on design specifications
Estimate resources required for proposed program changes
Provide independent project management leadership over complex application projects
Attend and participate in meetings and provide regular project status review reports as appropriate
Develop prototypes following proposed design to demonstrate approach for approval
Program application components to implement application business logic and/or generate user interface content including global and specific program documentation
Develop and review detailed program specifications
Compile and link application components as necessary using compiler software
Develop and code complex collaboration, Service Desk, and business applications, which meet the business requirements and department standards
Develop & maintain appropriate program documentation
Develop & document software unit test plans. Develop test data and demonstrate validity of the application component
Develop, document, & coordinate system integration test plans
Coordinate systems installation
Assess customer needs effectively and communicate in a clear, concise manner with customers of varying technical levels both verbally and in writing
Identify new information or problem areas necessitating staff training or technical assistance
Create and maintain effective product documentation for efficient development, maintenance, and support activities
Prepare information, manuals, handouts, demonstrations, and training formats for effective presentation
Provide input to BTM supervisors to discuss pertinent issues related to application development or support of collaboration applications
Other duties as assigned by supervisor
Track time against appropriate tasks per standards
Increase job knowledge and skill development through appropriate training courses, selected reading, conferences, work assignments, and seminars
Requirements:
4 – 6 years of experience conducting systems analyses and configuring third party software/applications
4 – 6 years of experience collecting and analyzing data and business/user requirements, drawing conclusions, and recommending solutions
4 – 6 years of experience developing data models and conducting software tests
4 – 6 years of experience with SharePoint administration such as managing permissions, site creation, configuring list views, and implementing workflows
Knowledge of project management methodologies
Knowledge of data modeling techniques
Knowledge of techniques to provide excellent customer service
Knowledge of Systems Development Life Cycle processes
Knowledge of methods to recognize and evaluate information management and procedural problems and recommend solutions
Knowledge of systems analysis processes and techniques
Knowledge of generally accepted business practices
Knowledge of SharePoint administration and development
Knowledge of accessing Web Services (REST)
Knowledge of automated Forms and workflows
Knowledge of relational database management systems (SQL Server or Oracle)
Knowledge of programming languages such as: SQL, MS Access, TypeScript or .NET tools
Knowledge of development tools such as SharePoint Designer and Visual Studio
Knowledge of Service Desk application architecture and configuration techniques
Knowledge of Low Code Platforms and associated development processes
Knowledge of the Corrections industry
Knowledge of software testing techniques
Knowledge of DevOps
Knowledge of Microsoft 365
Effective interpersonal skills including verbal and written communication
Possess effective problem-solving techniques
Ability to assess customer needs effectively and communicate in a clear, concise manner with customers of varying technical levels both verbally and in writing
Ability to multi-task, manage time and prioritize duties effectively
Ability to establish and meet project timelines
Effective team skills
What we offer:
Career advancement opportunities
Extensive training
Excellent benefits including paying for health and dental premiums for salaried employees
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