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Systems Analyst

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Personify Health

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Location:
Bosnia and Herzegovina , Sarajevo

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

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Job Description:

We're seeking a hands-on technology professional who can provide exceptional support to our global workforce while ensuring seamless operations across all corporate technology systems. As our Systems Analyst, you'll work with our Service Desk team to deliver first-level support while taking ownership of critical cloud-based applications and office technology infrastructure.

Job Responsibility:

  • Provide expert first-level support: Diagnose and resolve user issues via ticketing system, phone, and email while escalating proactively to ensure efficient ticket closure within SLA requirements
  • Maintain service excellence: Respond promptly to support requests while maintaining maximum 4-hour response and 24-hour fix/escalation SLA standards
  • Manage office technology: Take responsibility for office deployments and maintenance of technologies across regional locations including meeting rooms and audio-visual services
  • Resolve complex technical issues: Assist with hardware problems, system upgrades, networking setup, software issues, backup problems, and file recovery solutions
  • Administer critical systems: Help maintain Active Directory, manage file transfer platforms, ensure secure configuration of user machines, and track licensing statistics
  • Support strategic initiatives: Assist with SOC/HITRUST evidence and audit requirements while delivering assigned projects in timely manner and testing applications before production deployment

Requirements:

  • Associate degree or equivalent in computer science or related discipline
  • 1-2 years related IT desktop support experience with broad understanding of network support and MS Windows applications
  • Solid knowledge of network cabling, PCs, laptops, wireless/wired networks, email, Active Directory, and printer services
  • Experience with Office 365 administration and Microsoft Active Directory/Azure Active Directory
  • Understanding of TCP/IP, DNS, DHCP, and LAN/WAN/WLAN networking
  • Experience with SSO/Identity Provider management (OpenID/SAML applications)
  • Knowledge of modern device management (MDM for laptops and mobile devices)
  • Solid understanding of Windows and Mac client operating systems
  • Ability to manage end-user expectations and follow up on feedback effectively
  • Strong customer service orientation with ability to work in fast-paced support environment
  • Capability to triage tickets effectively and maintain detailed documentation and asset management

Additional Information:

Job Posted:
May 03, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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