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The Systems Analyst analyzes and solves computer issues for the Department of Energy (DOE) headquarters, Oak Ridge Office (ORO). This position provides acquisition systems support to assure that the Strategic Integrated Enterprise System (STRIPES), Intelligent Data Warehouse (IDW) / Business Intelligence, Advance Notification of Awards (ANA), System for Award Management (SAM), Federal Business Opportunities (FEDBIZOPPS), iManage / iPortal, Federal Procurement Data System - Next Generation (FPDS-NG), Grants.gov, and the ESS / MIS meets the needs of the ORFSC.
Job Responsibility:
Provides acquisition systems support for Department of Energy electronic enterprise systems, including: STRIPES, IDW/Business Intelligence, Advance Notification of Awards (ANA), System for Award Management (SAM), Federal Business Opportunities (FEDBIZOPPS), iManage/iPortal, Federal Procurement Data System - Next Generation (FPDS-NG), Grants.gov, ESS/MIS
Completes STRIPES testing scenarios, recommends system change requests to enhance functionalities, participates on procurement systems working groups, and provides system briefings
Acts as STRIPES system administrator and Tier 2/3 help desk analyst including supporting end users and developing/maintaining desktop and user quick guides, FAQ’s, and user manuals
Conducts QA data quality reviews and analysis
Develops management reports, system dashboards and other documents/records using STRIPES reporting methods, including but not limited to the i-Manage Data Warehouse and the Oracle Business Intelligence Answers platform
Acts as IDW Business Intelligence developer for the Oak Ridge procurement office. Creates monthly and ad-hoc reports for Procurement and Program Office users
Provides all monthly, quarterly and yearly acquisition reports to Oak Ridge Manager’s Office
Participates in bi-weekly DOE procurement systems working group calls
Participates in all user acceptance testing (UAT) for acquisition systems upgrades
Provides guidance and procedure documentation for Oak Ridge policy division, as well as training for the acquisitions systems I support
Assists and provides resolutions to issues in STRIPES for Oak Ridge Office and other Site Offices
Responds to miscellaneous STRIPES requests from the Systems and Site Support Branch, Acquisition Services Branch, Special Acquisitions Branch, Contracting Officers, and Contract Specialists for the Procurement and Contracts Division
Attends meetings as assigned (e.g., for the purpose of conveying and/or gathering information required to perform the functions of the position)
Maintains Standard Operating Procedures/Desk References for use by other CNIGS employees when performing backup or relief duties
Requirements:
Must be able to obtain and maintain the required customer clearance for access to systems, facilities, equipment and property
Advanced knowledge and skills using Microsoft Office programs (i.e., Excel, Access, Word, Outlook, etc.)
Knowledgeable of industry standard terminology with ability to learn basic DOE terminology / procedures
Operational knowledge of Oracle Accounting System (or similar software)
Ability to be trained in basic DOE terminology and procedures
Ability to identify / define viable technology solutions delivering required business capabilities
Strong analytical and problem-solving skills
Ability to effectively utilize available tools and resources to resolve issues
Ability to work effectively in self-directed manner
Excellent verbal and written communication skills enabling the persuasive presentation of proposed solutions
Ability to collaborate and drive consensus across a diverse group of customers with conflicting priorities
Ability to work effectively both individually and in a team environment
Associate's degree (A. A.) or equivalent or one year certificate from college or technical school and three (3) years' related experience or equivalent combination of education / experience
Minimum of three years end user and systems support experience
Above average experience with Microsoft Office programs (EXCEL, ACCESS, WORD, OUTLOOK) required