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Systems Analyst BMC Helix

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Robert Half

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Location:
United States , Houston, Texas

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Category:
IT - Software Development

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Contract Type:
Not provided

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Salary:

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Job Description:

We are looking for a skilled Systems Analyst specializing in BMC Helix to join our team in Houston Texas. This role requires a blend of technical expertise, problem-solving, and communication skills to support critical operational systems. The ideal candidate will have experience in the financial industry and a strong ability to manage multiple priorities with precision.

Job Responsibility:

  • Provide day-to-day operational support for the BMC Helix application, ensuring system functionality and resolving issues promptly
  • Collaborate with technology teams to maintain and improve operations monitoring processes
  • Communicate effectively with users and management regarding problem resolution and system updates
  • Create and maintain technical documentation, including application procedures and workflows
  • Track, route, and resolve problem calls while ensuring proper closure and documentation
  • Perform configuration and administration tasks for the BMC Helix application, including workflows, views, and service request catalog setups
  • Support compliance with change management and security policies to maintain system integrity
  • Diagnose and troubleshoot production issues to minimize downtime and optimize performance
  • Utilize advanced query creation to support custom and out-of-the-box application configurations

Requirements:

  • Bachelor’s degree in Computer Science, Information Systems, or a related field is preferred
  • At least 5 years of experience in the financial and banking industry is highly desirable
  • Proficiency in administering BMC Helix applications and AR System development within a SaaS environment
  • Hands-on experience with service request catalog configuration, including both custom and standard setups
  • Strong knowledge of creating and managing complex queries in BMC Helix
  • Ability to manage multiple tasks and projects with accuracy and attention to detail
  • Excellent interpersonal, communication, and analytical skills
  • Demonstrated sense of urgency and ownership in supporting financial applications
What we offer:
  • medical
  • vision
  • dental
  • life and disability insurance
  • company 401(k) plan

Additional Information:

Job Posted:
January 12, 2026

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