Systems Administrator

• Provide support for implementation, troubleshooting and maintenance of IT systems
• Manage the daily activities of configuration and operation of IT systems
• Provide assistance to users in accessing and using IT systems
• Provide support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc.
• Provide support for the escalation and communication of status to agency management and internal customers
• Optimize system operations and resource utilization, and perform system capacity analysis and planning
• Provide in-depth experience in trouble-shooting IT systems
• Provide detailed analysis and feedback to agency management and internal customers for escalated tickets
• Provide support for the dispatch system and hardware problems and remains involved in the resolution process
• Configure and manage Linux operating systems and installs/loads operating system software, troubleshoot, maintain integrity of and configure network components, along with implementing operating systems enhancements to improve reliability and performance
• Support the design of systems, mission architecture and associated hardware
• Possess a working knowledge and understanding of system administration interdependencies as part of the Service Oriented Architecture (SOA)
• Analyze and resolve complex problems associated with server hardware, applications, and software integration

• Level 1: Five (5) years experience as a SA in programs and contracts of similar scope, type, and complexity is required. Bachelor’s degree in a technical discipline from an accredited college or university is required. Five (5) years of additional SA experience may be substituted for a bachelor’s degree. Certifications Required: IAT Level 2
• Level 2: Ten (10) years experience as a SA in programs and contracts of similar scope, type, and complexity is required. Bachelor’s degree in a technical discipline from an accredited college or university is required. Five (5) years of additional SA experience may be substituted for a bachelor’s degree. Certifications Required: IAT Level 2
• Level 3: Fifteen (15) years experience as a SA in programs and contracts of similar scope, type, and complexity is required. Bachelor’s degree in a technical discipline from an accredited college or university is required. Five (5) years of additional SA experience may be substituted for a bachelor’s degree. Certifications Required: IAT Level 2
• Position requires active Security Clearance with appropriate Polygraph

Cloud technologies

• Medical: Three (3) rich healthcare options through CareFirst with 100% or majority company-paid premiums
• Tax-advantaged health savings account available with generous employer contribution
• Dental + Vision: 100% employer-paid for employees and family, with a buy-up option available
• 401K – 10% TOTAL CONTRIBUTION – 5% safe harbor – 5% annual profit share (both immediately vested!)
• 4 weeks starting PTO
• 11 federal holidays + 2 floating holidays
• Paid hours for company-required training
• Access to FREE 24/7 learning via Udemy
• Opportunities to participate in tech councils, industry initiatives, etc.
• $7,500 annual Educational & Professional Development Assistance
• Paid parental leave
• Annual swag drops
• Flexible work schedules
• Generous referral bonus program
• Employee appreciation + family-friendly corporate events