Systems Administrator

• Serve as the primary point of contact for incoming Yardi questions and support needs from onsite and corporate property management staff
• Diagnose routine system issues within Yardi, resolve user problems when possible, and route more advanced technical concerns to the appropriate support channels
• Open and monitor cases with Yardi Support, maintaining follow-up communication to help ensure issues are addressed promptly
• Assist employees with account setup, access levels, and general platform administration to support secure and efficient system use
• Provide practical guidance to end users so they can navigate Yardi confidently and complete daily tasks accurately
• Contribute to onboarding efforts by helping train new team members on system processes and core Yardi functions
• Participate in live and virtual learning sessions for property teams and help deliver a supportive, user-friendly training experience
• Identify patterns in recurring support requests and recommend improvements that can streamline workflows and reduce repeated issues
• Partner with operations and site teams to strengthen processes, improve adoption of system tools, and support day-to-day business needs

• Experience working in multifamily, apartment, or residential property management settings
• Hands-on familiarity with Yardi software in a support, operations, or property management capacity
• Strong verbal and written communication skills with a customer-focused approach to user support
• Ability to translate technical information into clear, practical instructions for non-technical users
• Well-developed organizational skills with the ability to manage multiple requests and shifting priorities
• Comfortable learning new applications, systems, and support processes in a fast-paced environment
• Previous experience with user support, ticket coordination, onboarding, or training is preferred
• Exposure to technologies such as Active Directory, Microsoft Windows Server, Windows 10, Citrix, or Dell environments is a plus

Exposure to technologies such as Active Directory, Microsoft Windows Server, Windows 10, Citrix, or Dell environments is a plus

• medical insurance
• vision insurance
• dental insurance
• life insurance
• disability insurance
• 401(k) plan
• free online training