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Lead infrastructure initiatives from planning through deployment, coordinating with internal teams to deliver system upgrades and technology enhancements
Install, maintain, and troubleshoot hardware, software, and core IT systems across multiple business sites to support daily operations
Configure and resolve network connectivity issues for end-user devices and infrastructure equipment in offices, work areas, and server or network rooms
Evaluate emerging tools and technologies, recommending practical solutions that improve performance, security, and operational efficiency
Create and refine technical documentation, operational procedures, and support standards to promote consistency and long-term system reliability
Act as an advanced support resource for escalated technical problems affecting onsite and remote employees
Work closely with stakeholders and IT colleagues to reduce downtime, support compliance expectations, and sustain dependable infrastructure services
Contribute to major modernization efforts, including virtualization platform upgrades, equipment refreshes, and broader infrastructure improvement projects
Requirements
At least 5 years of hands-on experience supporting desktops, terminals, hardware components, and network-related issues in a business environment
Strong background in Windows Server administration and Microsoft Windows 10 support
Experience working with Cisco networking equipment, including routers and general network troubleshooting
Knowledge of Active Directory administration and user or system support within a Windows environment
Familiarity with Citrix technologies, remote desktop environments, and multi-site infrastructure support
Experience with virtualization platforms such as VMware and Hyper-V
Ability to diagnose technical issues across endpoints, operating systems, and network infrastructure with a practical, solution-oriented approach
What we offer
Medical, vision, dental, and life and disability insurance