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Systems Administrator position providing technical support for computer systems, Windows-based equipment, video conferencing platforms, and network environments. The role involves user support, equipment maintenance, software installation, and event technical support.
Job Responsibility:
Deliver advanced technical and informational support to users of client's computer systems in a timely, accurate, and courteous manner
Assist with installing, configuring, and supporting Windows-based equipment and applications within the network environment
Support the setup and execution of video conferences and firm events
Help users navigate Zoom, Microsoft Teams, and other video and teleconferencing platforms
Perform routine maintenance on computers, printers, and other peripherals
Ensure all incident tickets are resolved promptly
Install new software packages on firm devices and assist users in onboarding and becoming proficient with firm technology
Carry out office setups and relocations as needed
Assist with hardware and software documentation and inventory tracking
Follow client's technology standards and all data protection and security awareness policies and procedures
Support equipment procurement for events through third-party vendors
Monitor depositions, meetings, and similar proceedings conducted on virtual platforms
Keep the manager updated on project status, problem areas, and user satisfaction
Requirements:
Strong oral and written communication skills for assisting computer users with questions and issues
Excellent customer service skills and ability to work effectively in a challenging environment
Knowledge of video conferencing systems and web-based conferencing equipment
Ability to work effectively both independently and as part of a team
Skill in translating technical information for non-technical users
Strong organizational skills and ability to prioritize multiple tasks
Thorough knowledge of Microsoft Windows and the Microsoft Office Suite
General understanding of PC LANs and networks, including Windows environments
Ability to quickly learn new applications and updates to existing systems
At least three years of experience working in a Windows and network environment
Ability to understand procedures and instructions relevant to the IT function
Nice to have:
Experience in the legal field is preferred
Associate or bachelor's degree is preferred but not required
MOUS (Microsoft Office User Support) or MOS (Microsoft Office Specialist) certifications are preferred but not required
What we offer:
Medical, vision, dental, and life and disability insurance
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