Systems Administrator

• Provide Tier 2/3 technical support to end users via helpdesk tickets and phone support
• act as an escalation point for complex issues
• Administer and support desktop, server, and network infrastructure (servers, endpoints, network devices, printers, related hardware/software)
• Manage and maintain Active Directory
• support Azure AD / Entra ID and Microsoft 365 services including Exchange, OneDrive, SharePoint, and Teams
• Install, configure, and maintain software for users and business systems
• Assist with monitoring system backups, network availability, and overall system health
• Use ServiceDesk Plus consistently for ticketing: maintain clear work notes, document troubleshooting and verification, and provide complete resolutions to strengthen the internal knowledge base
• Create, maintain, and continuously improve system, network, security, and operational documentation/runbooks
• Assist with ERP system–related tasks as needed
• Own backup/DR processes and outcomes—maintain current processes while identifying and implementing improvements (restore validation, recovery readiness, documentation, and resiliency)
• Improve patch planning and execution with intentional scheduling, staged deployment, and validation to protect uptime in a production-driven environment
• Increase deployment speed while improving repeatability and consistency to reduce rework and follow-up tickets (standard baselines, exception control, post-deploy verification)
• Support alert triage and investigations
• tune policies/detections to reduce noise and improve actionability
• create repeatable investigation and response runbooks
• Provide hands-on operational feedback (requirements, pilot feedback, rollout considerations, documentation/runbooks) as IT leadership evaluates consolidation to a unified endpoint security platform
• broader SIEM adoption is planned longer-term (targeting 2027)
• Participate in evaluating and recommending hardware/software solutions
• contribute to standards and best practices

• 5+ years of progressive IT experience across systems administration and end-user support
• Strong understanding of networking concepts/services including DNS, DHCP, TCP/IP, and VPNs
• Demonstrated troubleshooting and problem-solving skills
• Hands-on experience administering Active Directory, Azure AD, and Microsoft 365
• Experience automating administrative tasks using scripting/tools such as PowerShell and/or Power Automate
• Strong verbal and written communication skills
• high attention to detail
• able to manage multiple priorities
• Ability to work effectively independently and as part of a team
• strong internal customer service orientation
• Ability to lift to 50 lbs. (equipment moves, workstation setups, hardware installs)

• Bachelor’s degree preferred (IT, Computer Science, or related), or equivalent experience
• Experience managing virtualization environments
• Experience with application deployment, patch management, backup, and disaster recovery solutions
• Familiarity with endpoint security tools and desktop imaging/modern deployment solutions
• Working knowledge of ERP systems and supporting infrastructure
• Relevant certifications (preferred): Microsoft Windows Server/Azure/M365 and/or CompTIA Network+/Security+/Server+

competitive pay and benefits